Cloud Engineer II

The Cloud Engineer II is primarily responsible for the support of internal and customer physical and virtual computing systems with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process-based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Cloud technologies and display a desire to continuously grow and improve both technical and soft skills.

RESPONSIBILITIES, other duties may be assigned.

Develop and maintain a thorough knowledge of the assigned task(s),functional area(s) or project(s)
Manage your assigned tickets to ensure SLA compliance and customer satisfaction

Provide operational support in response to monitoring alerts and resolve incidents

Respond quickly and effectively to production issues and take responsibility for seeing those issues through resolution

Triage and escalate tickets according to QTS policy

Support VMware ESXi and similar technologies on various hardware platforms

Monitor, diagnose and troubleshoot issues on Windows and Linux platforms by using diagnostic tools, commands, utilities, monitoring tools

Deliver customer-focused support through phone calls and ticket-based communications

Consistently demonstrate initiative and commitment to optimizing systems and process

Help plan and execute scheduled system maintenance activities including, hardware and software upgrades; software and application patching

Help plan and execute capacity monitoring and management

Help plan and execute functional test planning and testing for assigned functional area(s) or project(s)
• Proactively create procedures to prevent/reduce severity of outages

Proactively analyze system performance and identify improvement opportunities

Create/update infrastructure documentation to include environment technical diagrams, workbooks, etc.

Write/update or review Change Requests, MOPs, and similar documentation

Work with Operations Service Center and be flexible in availability as needed BASIC QUALIFICATIONS Bachelor’s degree in a related field or equivalent professional experience

Five or more years of progressive IT engineering experience

Proficient in deploying and upgrading private cloud environments according to best practices using current versions of VMware vCenter Server and ESXiProficient in configuring network virtualization technologies (NSX)
• Proficient in configuring High Availability and clustering

Proficient in various protocols/services such as SMTP, SNMP, SSL, SSH and DNSCompetent in deploying and administering Windows, CentOS and Red Hat operating systems

Competent understanding of Python, Ansible, Power Shell, and/or JavaScript/JSON/REST API Competent in hardening Operating Systems in accordance with compliance standards and policy

Competent understanding of BGP peering, HSRP and IP subnetting

Experience with Active Directory and Exchange administration on an enterprise level

Experience with IT monitoring systemsUS Citizenship for this position is required by law due to federal customer contracts PREFERRED QUALIFICATIONS Four or more or years of Systems Administration/Engineering experience, with a focus on virtualization

One of more systems-focused certifications (VCP-DCV, MCSA/MCSE, RHSE/RHSA, etc.)One or more additional technology professional certifications (Comp Tia A+, Network+, etc.)
• Prior experience working in a Data Center environment

Strong knowledge of Python, Ansible, Power Shell, and/or JavaScript/JSON/REST API KNOWLEDGE,

SKILLS AND ABILITIES

Strong technical troubleshooting skills

Ability to communicate effectively with clients, vendors, and colleagues

Orderly documentation, time management, and planning skills

Excellent written and oral communication, problem solving ,and process management skills.

Ability to work well within a team environment in a matrixed organization.

Strong customer relations skills

Ability to learn and apply new technology and methodologies in a distributed environment TOTAL REWARDS This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability…