Network Engineer - OSC; 2nd Shift

Position: Network Engineer I - OSC (2nd Shift)
The  
** Network Engineer I-OSC
** is primarily responsible for the support of internal and customer physical and virtual networking, and firewall management with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process-based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Network technologies and display a desire to continuously grow and improve both technical and soft skills.

This position is a part of the Operations Service Center, a 7 x 24 x 365 organization, which means the position requires shift work. This position is for 2nd

Shift: 4p - 1a; and can include 1 weekend day, per week. Example schedules include Sunday
- Thursday or Tuesday
- Saturday.

** RESPONSIBILITIES** , other duties may be assigned.

+ Be a part of a 24x7x365 Operations Service Center and be flexible in availability as needed

+ Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s)

+ Manage your assigned tickets to ensure SLA compliance and customer satisfaction

+ Deliver customer-focused support through phone calls and ticket-based communications

+ Troubleshoot network port, HSRP and OSPF configuration issues

+ Conduct firewall rule changes and understand prefix and access lists

+ Read and comprehend trace routes

+ Monitor alerts on alert board and conduct basic troubleshooting

+ Create A, C, and MX records using basic knowledge of DNS

+ Maintain/troubleshoot VPN's and ability to check Phase 1 and Phase 2

+ Triage and escalate tickets according to QTS policy

+ Oversee new and existing equipment, hardware, and software upgrades

+ Administer all network equipment - switches, routers, firewalls, and associated software.

** BASIC QUALIFICATIONS*
* + BS degree in Computer Science, Management Information Systems, Engineering or other related field or equivalent professional experience

+ Three or more years of progressive IT engineering experience

+ Proficiency in configuring and troubleshooting Cisco routers and switches.

+ Familiarity with data center networking concepts, including VLANs, BGP, OSPF, and MPLS.

+ Knowledge of network monitoring tools and protocols (SNMP, Net Flow, etc.).

+ Strong analytical and problem-solving skills.

+ Excellent communication and teamwork abilities.

+ Solid understanding of security and network/distributed computing concepts

+ General experience with DDOS and traffic mitigation techniques

+ Working knowledge of networking technologies, concepts, and industry trends

+ Proficient in analysis, troubleshooting, problem solving, testing, re-creating, and resolution

+ Knowledge of current networking technologies, including Cisco, Juniper, or similar network hardware

+ Familiarity with network monitoring and analysis tools.

+ US Citizenship for this position is required by law due to federal customer contracts

** PREFERRED QUALIFICATIONS*
* + Two or more years of experience with a service provider, preferably in a Data Center environment.

+ Experience working in a NOC environment

+ Related technology certifications (CCNA/CCNP, JNCIA, Network+, Security+, etc.)

+ Familiarity with NSX virtual networking

+ Familiar with Juniper network devices with ability to navigate Junos

+ Knowledge of ITIL

+ Familiarity with Service Now

+ Working knowledge of BGP and OSPF

+ Proficient with IP subnetting

** KNOWLEDGE,

SKILLS AND ABILITIES

*
* + Ability to communicate effectively with clients, vendors, and colleagues

+  Orderly documentation, time management, and planning skills

+ Excellent written and oral communication, problem solving, and process management skills

+ Ability to work well within a team environment in a matrixed organization

+ Strong customer relations skills

+ Ability to learn and apply new technology and methodologies in a distributed environment

** TOTAL REWARDS*
* This role is also eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance…