Cloud Engineer - OSC - 3rd Shift

Cloud Engineer I – OSC

Job Overview:
The Cloud Engineer I – OSC is primarily responsible for supporting internal and customer physical and virtual computing systems with a fundamental understanding of those specialties, including associated automation. The role requires shift work as part of a 7 x 24 x 365 Operations Service Center.

• Be part of a 24x7x365 Operations Service Center and be flexible in availability.
• Develop and maintain a thorough knowledge of assigned tasks, functional areas or projects.
• Manage assigned tickets to ensure SLA compliance and customer satisfaction.
• Provide operational support in response to monitoring alerts and resolve incidents.
• Respond quickly and effectively to production issues and take responsibility for resolving them.
• Triage and escale tickets according to QTS policy.
• Deliver customer-focused support through phone calls and ticket-based communications.
• Perform scheduled system maintenance activities including hardware and software upgrades, patching.
• Support VMware ESXi and similar technologies on various hardware platforms.

• Bachelor’s degree in a related field or equivalent professional experience.
• Three or more years of progressive IT engineering experience.
• Experience with Linux and/or Windows OS, virtualization and hyperconverged technologies (such as VMware), and Active Directory/Exchange administration at an enterprise level.
• Experience with IT monitoring systems and proficiency in monitoring, patching and coordinating data protection of assigned physical and virtual systems.
• Proficiency in basic network virtualization (NSX) firewall rule changes.
• Competent understanding of High Availability technologies and clustering.
• Competent understanding of protocols/services such as SMTP, SNMP, SSL, SSH, and DNS.
• Competent understanding of basic networking technologies, concepts and the OSI model.
• US citizenship is required by law due to federal customer contracts.

• Two or more years of Systems Administration/Engineering experience, focusing on virtualization.
• Prior experience working in a Data Center environment.
• Strong knowledge of Python, Ansible, Power Shell, and/or JavaScript/JSON/REST APIs.
• One or more systems-focused certifications (VCP‑DCV, MCSA/MCSE, RHSE/RHSA, etc.).

• Strong technical troubleshooting skills.
• Ability to communicate effectively with clients, vendors, and colleagues.
• Orderly documentation, time management, and planning skills.
• Excellent written and oral communication, problem solving, and process management skills.
• Ability to work well within a team environment in a matrixed organization.
• Strong customer relations skills.
• Ability to learn and apply new technology and methodologies in a distributed environment.

• Roth and Traditional 401(k) matching contributions with immediate vesting.
• Employees are bonus or commission eligible.
• Generous PTO, paid volunteer days, and floating holidays.
• Stock Purchase Plan (SPP).
• 11 paid holidays annually / holiday compensation when worked.
• Pet and legal insurance.
• Q‑Rest Sabbatical Program.
• Q‑Anniversary Service Award Program.
• Parental leave for primary and secondary caregivers.
• Military benefits package.
• QTS Charitable Matching Gift Program.
• QTS Scholarship for Employee Dependents.
• QTS Crisis Fund.
• Wellness Program.
• Tuition Reimbursement Program.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or national origin, age, disability status, genetic information, family and medical leave, protected veteran status, or any other characteristic protected by law.

We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact talenta

Know Your Rights posters are available in English and Spanish.

Pay Transparency Policy is available.