Network Engineer I - OSC 1st shift

The Network Engineer I-OSC is primarily responsible for the support of internal and customer physical and virtual networking, and firewall management with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process-based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Network technologies and display a desire to continuously grow and improve both technical and soft skills.

This position is a part of the Operations Service Center, a 7 x 24 x 365 organization, which means the position requires shift work. This could be either Su-Th or Tu-Sa.RESPONSIBILITIES, other duties may be  a part of a 24x7x365 Operations Service Center and be flexible in availability as needed

Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s)
Manage your assigned tickets to ensure SLA compliance and customer satisfaction

Deliver customer-focused support through phone calls and ticket-based communications

Troubleshoot network port, HSRP and OSPF configuration issues

Conduct firewall rule changes and understand prefix and access lists

Read and comprehend trace routes

Monitor alerts on alert board and conduct basic troubleshooting

Create A, C, and MX records using basic knowledge of DNSMaintain/troubleshoot VPN’s and ability to check Phase 1 and Phase 2

Triage and escalate tickets according to QTS policy

Oversee new and existing equipment, hardware, and software upgrades

Administer all network equipment – switches, routers, firewalls, and associated software.

BASIC QUALIFICATIONS BS degree in Computer Science, Management Information Systems, Engineering or other related field or equivalent professional experience

Three or more years of progressive IT engineering experience

Proficiency in configuring and troubleshooting Cisco routers and switches.

Familiarity with data center networking concepts, including VLANs, BGP, OSPF, and MPLS.Knowledge of network monitoring tools and protocols (SNMP, Net Flow, etc.).Strong analytical and problem-solving skills.

Excellent communication and teamwork abilities.

Solid understanding of security and network/distributed computing concepts

General experience with DDOS and traffic mitigation techniques

Working knowledge of networking technologies, concepts, and industry trends

Proficient in analysis, troubleshooting, problem solving, testing, re-creating, and resolution

Knowledge of current networking technologies, including Cisco, Juniper, or similar network hardware

Familiarity with network monitoring and analysis tools.

US Citizenship for this position is required by law due to federal customer contracts PREFERRED QUALIFICATIONS Two or more years of experience with a service provider, preferably in a Data Center environment.

Experience working in a NOC environment

Related technology certifications (CCNA/CCNP, JNCIA, Network+, Security+, etc.)Familiarity with NSX virtual networking

Familiar with Juniper network devices with ability to navigate Junos Knowledge of ITILFamiliarity with Service Now Working  knowledge of BGP and OSPFProficient with IP subnettingKNOWLEDGE,

SKILLS AND ABILITIES

Ability to communicate effectively with clients, vendors, and colleagues

Orderly documentation, time management, and planning skills

Excellent written and oral communication, problem solving, and process management skills

Ability to work well within a team environment in a matrixed organization

Strong customer relations skills

Ability to learn and apply new technology and methodologies in a distributed environmentTOTAL REWARDSThis role is also eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents;

wellness program, and other company benefits.

This position is Bonus eligible.

We conform to all the laws, statutes, and regulations…