Clinical Informatics Analyst Job Suwanee area,Georgia USA,IT/Tech

Clinical Informatics Analyst – Continuous Improvement Services (Level
1)

The Informatics Analyst role, specializing in Optimization Services, serves as a consultative partner to our customers, leveraging expertise to advance the safety, efficiency, and quality of outcomes for both our clients and those they serve through our comprehensive portfolio of technology and services. Success in this role is defined by the ability to deliver measurable results, including increased adoption of best practices, improved operational performance, and the realization of quantifiable improvements in key metrics—through collaborative problem-solving, data-driven analysis, and continuous optimization of solutions.

For the Level 1 position, duties include, but are not limited to:

Lead routine customer communications to promote adoption of technologies and utilization of available services and track basic key performance indicators (KPIs) for each engagement.

Facilitate discovery meetings with customers to identify pain points, assess user needs, and document opportunities for process improvement and optimization.

Conduct analysis of current-state operations by evaluating workflows, data flows, and system utilization to establish baselines and measurable outcomes. Use standard data visualization tools to present findings.

Apply lean thinking and methodologies to support workflow functionality and system performance improvements.

Understand customer objectives and identify opportunities for continuous optimization of technology solutions, contributing to plans that align with established goals.

Deliver recommendations for configuration changes, process improvements, and system support, with the ability to outline anticipated benefits.

Monitor adoption and effectiveness of recommendations by collecting feedback and tracking results against defined metrics.

Modify system configurators to reflect required functionality as outlined in assessment documentation, ensuring outcomes support optimization.

Collaborate with subject matter experts and other system support teams to evaluate the impact of changes or opportunities for enhancements.

Research and document baseline assessments of customers' integrated systems using standard digital tools and processes.

Create and maintain documentation of user requirements and system configuration, following approved templates and version control practices.

Adhere to customer-defined policies for system governance and change management, applying established methodologies and best practices.

Model adherence to standard work instructions and department processes.

Work with Application Specialists to plan and support training, implementation, and adoption of technology, and gather feedback post-implementation.

Partner with Technicians and Application Specialists to ensure correct system configuration and performance.

Triage customer issues by providing initial resolution and escalating complex cases to appropriate subject matter experts.

Present a positive and professional image to the community on behalf of SWC and participate in industry events as appropriate.

Demonstrate commitment to continuous improvement through participation in ongoing learning and process enhancement activities.

Perform other duties as assigned.

Travel obligations include, but are not limited to:

Frequent day travel within governed region is required

Infrequent overnight travel for special events and team member functions

Administrative responsibilities include, but are not limited to:

Maintain data for benchmarking customer performance metrics

Maintain current state documentation for any/all governed systems

Assist with producing supporting material for presentations

Maintain vigorous documentation records within various platforms to track progress towards key objectives

Accurately record time allocated towards projects, service contracts, etc.

Additional responsibilities as assigned

Education/

Experience:

Bachelor's or Master's Degree in Clinical Informatics, Health Informatics, Nursing, Data Analytics, Healthcare Administration, Business Administration, OR equivalent work

Desirable

Experience:

Process Improvement Training
- Nursing

Clinical…