Operations Supervisor; AM

About Thred Up

Thred Up is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, Thred Up has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love Thred Up because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet.

Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With Thred Up’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers.

Thred Up has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, Thred Up is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

Thred Up is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, Thred Up has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love Thred Up because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet.

Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With Thred Up’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers.

Thred Up has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, Thred Up is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's Work Life 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.

As an Operations Supervisor, you will oversee a team of 20-30 members, ensuring the effective execution of tasks within inbound, outbound, automation, or other business areas. Your role involves collaborating closely with peers to achieve production targets and maintain a seamless workflow throughout your shift.

• Take the lead. You are passionate about mentoring, developing and coaching your team members, and helping them maximize their potential  you know that does not happen by sitting at a desk. You are comfortable working on the floor alongside your direct reports but can also handle disciplinary and employee issues in a professional manner.
• Think smart. Every day will be different, but you will anticipate and adjust personnel and resources to maximize productivity and minimize unplanned overtime.
• Keep the wheels turning. We’re not talking about our conveyor belts. We want you to speak up with ideas (big and small) on how we can improve our operations and keep customers happy.
• Teamwork makes the dream work. Each shift has dedicated trainers, but you will also coach team members on best practices and provide performance feedback. In addition, you will collaborate with management, engineers, suppliers, partners and customer service representatives on various projects & initiatives
• Better safe than sorry. Our distribution center may not have forklifts, but accidents can happen anywhere. You will be a safety advocate, ensuring that thredUP has a safe, secure, clean and fair work environment, every day.

• Give…