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IT Support Technician
Job in
Suwanee, Gwinnett County, Georgia, 30174, USA
Listed on 2026-09-14
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-14
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Desktop Support
Job Description & How to Apply Below
- Provide support for desktop and mobile systems, including Windows 11, macOS, iOS, Android and various applications
- Assist with device lifecycle management from procurement and reissuance through retirement, including secure data handling
- Administer Microsoft 365, including Entra, SharePoint, Defender, Exchange and Teams
- Deploy Ninja One and Intune for device and application management
- Maintain endpoint security policies using Microsoft Defender
- Support and troubleshoot productivity tools such as Microsoft Office
- Assist with deployment and support of AutoCAD and Bluebeam
- Handle service requests and incidents through Fresh service
- Perform software installations, updates and patch management across desktop environments
- Collaborate with other teams to implement and enforce IT policies and procedures
- Train end users on best practices and new technologies
- Contribute to compliance efforts
- Document processes and maintain accurate records of desktop configurations and changes
- Collaborate with the People Team on employee onboarding and offboarding events
- Experience administering Microsoft 365, including Entra, SharePoint, Defender, Exchange and Teams
- Experience deploying Ninja One and Intune for device and application management
- Experience with Windows 11, macOS, iOS, Android and various applications
- Experience with Microsoft Defender endpoint security policies
- Experience supporting and troubleshooting Microsoft Office
- Experience with AutoCAD and Bluebeam
- Experience with Fresh service service requests and incidents
- Knowledge of software installations, updates and patch management
- Ability to collaborate on IT policies and procedures
- Ability to train end users on best practices and new technologies
- Ability to contribute to compliance efforts
- Ability to document processes and maintain accurate desktop configuration records
- Ability to support employee onboarding and offboarding
Demonstrates expertise in administering Microsoft 365 tools, including Entra, SharePoint, Defender, Exchange, and Teams, while effectively managing device life cycles and maintaining endpoint security. Proficient in supporting desktop and mobile systems, including Windows 11, macOS, iOS, and Android, with a strong focus on user training and compliance.
Highest-signal resume keywords- Microsoft 365 Administration
- Ninja One Deployment
- Intune Management
- Endpoint Security Policies
- Software Installation and Patch Management
- Windows 11
- MacOS
- IOS
- Android
- Microsoft Defender
- Microsoft Office Support
- AutoCAD
- Bluebeam
- Fresh service
- Device Lifecycle Management
- Collaboration
- User Training
- Documentation
- Endpoint Security
- Compliance
- IT Policies
- Service Requests
- Incident Management
- Microsoft 365
- Entra
- Share Point
- Defender
- Exchange
- Teams
- Ninja One
- Intune
- Fresh service
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