Account Analyst

Job Description

TITLE:

Account Analyst DEPARTMENT:
Operations - Synergy

REPORTS TO:

Client Services Manager STATUS:
Regular, Full-Time, Non-Exempt

SUMMARY OF

JOB PURPOSE:

The Account Analyst performs the day-to-day collections of fees from clients, both domestic and international, across multiple platforms.

PRIMARY

JOB RESPONSIBILITIES:

Calls and/or emails to clients regarding unpaid balances; ensures all clients have been contacted regarding outstanding balances in accordance with Collections Guidelines. Works with claims administrators, adjusters, and other members of the company when billing issues arise. Provides reporting analysis and summary to leadership team regarding account status and any client assistance needed, helping to recommend improvements aimed at reducing future occurrences.

Processes write-offs per company guidelines. Prepares reports for monthly billing clients. Adds detailed comments within financial application outlining collections activity performed by invoice, examiner and/or by the client. Ensures timely resolution of customer disputes and maintains thorough and accurate documentation of customer issues; escalates applicable situations to leadership. Pulls payment information out of company accounting systems; identifies duplicates or over payments and provides information to external contacts.

Professionally attends meetings with internal and external parties, showing presence, and can accurately respond to varying questions. Performs other duties and projects as needed or assigned. Participates in ongoing education, training, and development efforts to maintain and enhance skills as assigned or approved. Upholds the values of Engle Martin and Our Foundation.

REQUIRED

EDUCATION & EXPERIENCE:

High school diploma or equivalent required At least three to five years of experience in a professional environment preferred Prior experience in collections, customer service, or related role preferred Prior experience working in commercial property adjusting or other insurance-related industry preferred

Desired Knowledge, Skills & Abilities:
Proficient to advanced skills in Microsoft Word and Excel, including the creation and navigation of complex spreadsheets Thorough, diligent, and detail-oriented Ability to investigate, analyze, and problem solve Ability to work independently and multi‑task in a fast‑paced environment Excellent communication and customer service skills Excellent time management skills with the ability to prioritize consistently Ability to quickly learn and become proficient in multiple internal platforms Highly motivated with the ability to complete tasks within given deadlines Basic mathematical skills;

fundamental accounting skills helpful Understanding of contractual language as necessary

WORKING CONDITIONS:

Work is generally performed in a typical office environment while adhering to updated OSHA and CDC guidelines and best safety practices, with limited exposure to harsh weather conditions, loud internal or external noise, fumes, or significant temperature changes.

PHYSICAL ACTIVITIES AND REQUIREMENTS:
Work requires light lifting (10 – 20 lbs.), standing, walking, stooping, kneeling, reaching, fingering (keyboarding) and repetitive hand motion, grasping, talking, and hearing at normal speaking levels. Work requires visual acuity to read and prepare data and figures, type words and numbers, view information on a computer terminal, read, operate office machines, and determine the accuracy and thoroughness of work.

Engle Martin was formed with a comprehensive business philosophy: to provide the best insurance claim adjustment results in the industry, present the most talented personnel, foster an innovative and professional leadership team, and develop client-focused technology. Engle Martin is a national company that continues to set new standards for the industry. By fully engaging with its clients, Engle Martin develops customized, result‑oriented claims solutions.

EIMC is a specialized marine consulting services company providing supply chain loss control and claims investigation expertise to insurers, brokers, 3PLs and industrial partners. EIMC’s mission is to…