Critical Operations Technician ; Nights

Critical Operations Technician I (Nights)

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SUMMARY

The Critical Operations Technician I (Nights) is responsible for the installation, repair, and maintenance of IT, electrical, mechanical, plumbing/piping equipment, machinery and controls located in the interior and exterior of the building. This role monitors operations, conducts a routine assessment of the building systems, performs tests and rounds, and analyzes data to ensure proper function of departmental equipment. The technician also assists customers on the Data Center floor in person and via telephone, performs customer equipment installs, manages tickets within the ticketing system, communicates and escalates alerts and customer requests to systems engineers, and completes tasks related to computer hardware, software, or operating systems.

This role requires on‑site work hours to support a 24×7×365 data center environment and is not eligible for remote or hybrid work.

RESPONSIBILITIES

• Apply knowledge and company policies to tasks involving IT, electrical, mechanical equipment, controls, and operating systems.
• Lead, maintain, monitor, and perform preventive maintenance on mechanical and electrical equipment; record readings and adjust as necessary to ensure proper operation.
• Provide remote hands and eyes services for customers.
• Provide high‑level computer hardware and software configuration support; install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation and established procedures.
• Install and repair IT, mechanical, and electrical equipment as required; assist team members with major repairs and maintenance.
• Process work orders for preventive and corrective maintenance on critical, building, and site infrastructure; consult with supervisor or team lead to order necessary tools and equipment.
• Create and/or update tickets within the established ticketing system to address customer calls, facility, network and/or system alerts.
• Operate and monitor critical and non‑critical system equipment to ensure safe and compliant operation.
• Respond to building emergencies and customer requests as required.
• Comply with departmental policy for safe storage, use, and disposal of hazardous materials.
• Use the Change Management Process to obtain approval for preventive and corrective maintenance; commence and complete maintenance with necessary documentation using QTS process and software.

BASIC QUALIFICATIONS

• Two or more years of technical training, military training, or workplace equivalency.
• Background in IT, electrical, and/or mechanical areas.
• Proficiency with MS Office Suite.

PREFERRED QUALIFICATIONS

• One or more years of work experience in a data center environment, NOC, or equivalent.
• BOD OEM (Panduit, Corning), A+, Network+, BICSI Installer I certifications.

KNOWLEDGE, SKILLS, AND ABILITIES

• Customer focus with excellent interpersonal skills and ability to interface with all levels within the organization.
• Ability to analyze operations of various systems, identify problems and malfunctions, and take corrective action as required.
• Strong written, verbal, and interpersonal skills.
• Ability to work in a team environment.
• Ability to pass job‑related skills assessments based on predetermined scoring criteria and time frames.
• Computer skills and familiarity with MS Office, Outlook, and web‑based applications.
• Ability to acquire and apply job‑related knowledge within set guidelines and expectations.
• Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting. Lifting requirements may range from