Accounts Manager

Suwanee, United States | Posted on 09/23/2025

• Client Relationship Management and Development:
• Buildand nurture long-term relationships with clients to ensure satisfaction and identify new business opportunities.
• Regularly interact with clients to understand their evolving needs, address concerns, and provide tailored solutions to enhance client retention andgrowth.
• Coordinate and communicate with clients to ensure smooth account operations and resolve any escalated issues promptly .
• Conduct regular business reviews and collaborate with clients to improve overall service delivery and strengthen partnerships.
• Proactively generate leads from consultants and clients, coordinating email submissions and driving business opportunities.
• Actas the point of contact for CRM-related inquiries, interviews, and hiring processes.
• Generate,convert, and manage all referral leads from Novalink’s indirect accounts, ensuring thatleads are properly tracked and followed up.
• Provide operational support for the effective use of Zoho recruit, CRM, including tracking client interactions, managing candidate submissions, and updating account details.
• Maintain proactive follow-up with consultants and clients, identifying potential concerns or issues early to ensure smooth account management.
• Enhance client and consultant relationships through personal visits, regular communication, and fostering both personal and professional connections.
• Increase Novalink’s visibility within the industry and client base, contributing to long-term business growth.
• Team Management and Performance Oversight:
• Supervise and support the respective team to ensure alignment with company goalsand client objectives.
• Overseethe performance of Talent Acquisition Specialists (TAS), ensuring theymeet recruitment targets, quality standards, and client expectations.
• Regularly assess and review the TAS team’s performance, providing feedback and guidance for improvement.
• Leadthe development and implementation of strategies to optimize TASperformance ,ensuring that staffing needs are met effectively and efficiently.
• Provide constructive feedback and approvals for all candidate submissions,
  ensuring high standards of quality and compliance.
• Monitor team performance, track key metrics, and identify areas for improvement todrive accountability and achieve KPIs.
• Facilitate training and development programs for TAS’s to enhance team capabilities.
• Gap Closure and Operational Efficiency:
• Identify operational gaps and lead initiatives to close those gaps, ensuring that account goals and deadlines are met consistently.
• Oversee the coordination and management of account contracts, including renewals,validity dates, and uploading Certificates of Insurance (COIs).
• Recruitment and Submission Quality Control:
• Reviewand approve all candidate resumes and submissions, ensuring that quality,accuracy, and client requirements are met.
• Ensure quality control by reviewing requisitions, monitoring submission accuracy, and ensuring that all necessary documentation is included in submissions.
• Overseethe formatting and preparation of candidate submissions to ensure theymeet client specifications and compliance standards.
• Maintaina consistent and high standard of service delivery across all accounts,ensuring that each client receives the highest level of service and expertise.
• Conductprescreening interviews with candidates to assess qualifications and fitfor client requisitions.
• Ensure all recruitment activities adhere to high standards, maintaining a focuson client satisfaction and account coverage.
• Monitor released requisitions and submissions, ensuring the timely and accurate entry ofdata into Zoho recruit and CRM (If needed).
• Offshore Support and Job Portal Management:
• Assistin managing offshore support to ensure efficient operations and delivery of services.
• Overseethe management of job portals and social media accounts , ensuring the organization maintains a strong online presence and attracts top talent.
• Consultant and Account Management:
• Manageall aspects of consultants' pre, during, and post-contracts, ensuring clear communication between consultants and internal functional teams(e.g., Recruitment, AM/AD, HR, Finance, Business Development).
• Ser…