Talent Director

Talent Director

Chick-fil-A Suwanee Road

The Talent Director will develop and sustain a comprehensive program of staffing that maintains appropriate levels of top-performing talent who exist in, and operate commensurate with, a culture reflective of our vision, values, and business objectives.

• The Purpose and Shared Vision of Chick-fil-A
• The mission, vision, and core values of Chick-fil-A Suwanee Road
• The Critical Success Factors and the role of Talent in the overall organization
• The currently prioritized business objectives and the role of Talent in those pursuits
• A working knowledge of CEM, including drill-down levels of scoring
• Current status of the company’s workforce readiness in every aspect, along with relevant and significant trend lines
• Basic knowledge of relevant HR principles and legal concerns related to attracting, hiring, training, maintaining, and disciplinary actions for a healthy, quality workforce
• Functional knowledge of Apps and platforms necessary to the position
• Basic knowledge of daily operations
• Working knowledge of Microsoft Word and Excel
• Winning Hearts Every Day strategy
• The team!

• Strategize and implement a constant pipeline of quality talent
  • Recruitment
  • Hiring
  • Orientation
  • Assessments
  • Advancement
• All necessary record-keeping
• Maintain a systematic program of effective Team Member engagement
• Work with Shift Leaders to ensure effective implementation of training, tracking, and accountability
• Assertively build and maintain a culture reflective of CFA Suwanee’s mission, vision, and core values
• Oversee and execute team member disciplinary actions, maintaining fairness, integrity, and legal/ethical standards
• Manage the administration of team member benefits
• Maintain team member profiles
• Provide timely reports as required
• Provide for uniforms and all other materials associated with basic team member needs
• Ensure achievement of KPIs, including staffing level, retention rate, performance targets, labor costs, and team member satisfaction

• A contributing member of a High-Performance Director team
• Sound and capable advisor to the operator and senior leadership
• Resident HR/Talent expert
• Owner of the Talent Department and all of its explicit or implicit considerations
• Ready Chick-fil-A Suwanee Team Member for operational needs
• An approachable coach and advocate for the entire team

• One year of Chick-fil-A leadership experience or equivalent
• Demonstrated ability to work well with teams and leaders
• Effective Communication Skills
• Self-starter able to work independently
• Proficiency with MS Office, email, and basic web browser functionality
• Ability to maintain multiple projects and tasks simultaneously
• Capable of managing both digital and physical file organization

• Bachelor’s Degree in HR, Business, or similar field, or equivalent professional experience
• Three or more years of Chick-fil-A leadership, including operations (or equivalent)
• Applied knowledge of Team Member training
• Proficiency with Trello, Monday, or other project management app(s)