Director - Technology Support Services
Job in
Suwanee, Gwinnett County, Georgia, 30174, USA
Listed on 2026-08-03
Listing for:
CSS
Full Time
position Listed on 2026-08-03
Job specializations:
-
Management
Operations Management, Project & Program Management, IT Project Manager
Job Description & How to Apply Below
As the Director - Technology Support Services (TSS), you will provide leadership and oversee a team of experienced technical professional employees or managers; this team will provide technical expertise to internal and external customers. You will be responsible for setting and ensuring measurable annual individual performance objectives for their team.
Responsibilities:- Responsible for planning, budgeting, administration, and management of team capacity, operations, and strategic and operational projects, and initiatives.
- Provides technical support to external and internal customers as needed in their field of expertise, while managing a team of subject matter experts/managers.
- Oversees the vendor training activities for team and others within the TSS organization.
- Develops and approves processes, procedures and policies for continual improvements.
- Maintains reporting of key performance indicators (KPI), analysis of KPI's and reporting to senior management.
- Develops, reviews, and approves customer-facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience.
- Coaches & mentors a team of experienced technical professional or manager level employees.
- Communicates with engineering, applications engineering, marketing, category management, Supply Chain Services, and quality assurance divisions of any product problems, opportunities, software bugs or emerging customer needs.
- Delivers presentations to Senior Management level and at industry events / trade shows.
- Bachelor's degree required; field of Engineering or Information Technology preferred
- Licenses/Certificates/Designations - based on field of technical expertise
- 13+ years of experience in the technical field of expertise in design and implementation and/or commissioning
- 2 years of one email a case ??
- AutoCAD 2D or iBwave or JVSG preferred
- BICSI RCDD and OSP or NTS or DCDC or industry equivalent preferred
- Customer-centric mindset
- Strong leadership skills and team development
- Strong presentation skills to external and internal audiences, including senior management
- Proficiency with computer skills including Microsoft Outlook, Word, Excel, and Power Point
- Ability to travel up to 25%
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