Operations Manager

Truckload Carrier Seeking a High-Performance Operations Manager

Miller 66 is a driver-centric, full truckload, nationwide motor carrier built around a simple belief:

We exist to prove that with the right balance of freedom and support, we can create a trucking company with near-zero turnover.

As we continue to grow, we're looking for an Operations Manager who can take ownership of the day-to-day operation and help us build the infrastructure to see Miller 66 through our second decade of growth.

This isn't a dispatch or driver manager position.
We're looking for someone who can eventually make themselves the operational leader of the company.

The owner currently remains heavily involved in the daily details of operations. The purpose of this position is to change that. The Operations Manager will oversee our Operations team and fleet of drivers, provide leadership and accountability to the team, maintain visibility across the entire operation, and make sure problems are being handled before they make their way to the owner.

At the same time, this person will work directly with the owner on strategic direction, and planning for disciplined growth to drive Miller 66 forward.

The ideal candidate is someone who can zoom out and think strategically while still engaged and willing to jump into the details when necessary.

This is a full-time,
in-office position
.

• Enforce our mission of providing the best balance of freedom and support to our team of 20+ OTR truck drivers
• Directly manage and oversee team of 2 operations coordinators and 1 fleet technician
• Establish clear responsibilities, expectations, priorities, and accountability within the operations team
• Make sure the team is staying ahead of issues rather than constantly reacting to them
• Review the operation as a whole and identify what is being missed, where communication is breaking down, and where additional support is needed
• Hold the Operations Coordinators accountable for follow-through, responsiveness, and execution and generally keeping everything on track including dayily tasks and longer term projects and initiatives
• Step in when a problem needs management-level attention rather than simply passing it up to the owner
• Create and maintain operating procedures that allow the team to function consistently as we grow
• Regularly evaluate workload and staffing needs and make recommendations to optimize coverage

• Ensure drivers receive the support they need to do their jobs successfully
• Maintain a high-level view of every truck, driver, load, and operational issue
• Make sure nothing falls through the cracks and problems are addressed with urgency
• Take ownership of major operational issues from beginning to end
• Manage breakdowns, equipment problems, HOS/ELD issues, customer problems, service failures, and other unplanned situations that require management-level involvement
• Maintain strong communication with drivers, brokers, shippers, receivers, vendors, and service providers
• Monitor driver performance, safety, retention, and overall satisfaction
• Look for recurring problems and eliminate the root cause rather than repeatedly dealing with the same issue

• Evaluate how the current Operations Coordinators are working and determine how to get the most effective coverage from the existing team
• Develop and adjust schedules as the operation grows
• Identify gaps in coverage and determine when additional after-hours support is necessary
• Help determine when another Operations Coordinator, after-hours support person, or other operational position should be added
• Build an operation that provides strong driver support without unnecessarily increasing overhead

The operation doesn't stop at 5:00 PM on Friday. The expectation isn't that you'll spend every night and weekend working, but you need to understand that this is a 24/7 business and be willing to step in whenever the operation requires it.

• Take ownership of the day-to-day management of the Miller 66 fleet
• Monitor…