Chief of Simulation Operations

Chief of Simulation Operations

Department: Office of the Provost (Ken Veit)

FLSA: United States of America (Exempt)

Location: Philadelphia Campus

The Chief of Simulation Operations at the Philadelphia College of Osteopathic Medicine (PCOM) is a high‑level administrative and strategic leadership role. Reporting directly to the Chief Academic Officer (or designated executive leadership), this individual is responsible for overseeing, aligning, and advancing the simulation‑based education infrastructure across all three PCOM campuses (Philadelphia, PA; Suwanee, GA; and Moultrie, GA).

The ideal candidate possesses exceptional administrative and business acumen, a deep understanding of multi‑modal simulation education (including high‑fidelity manikins, task trainers, and Standardized Patient programs), and the ability to manage a unified matrixed organization. This leader will ensure clinical operational excellence across Undergraduate Medical Education (UME), Graduate Medical Education (GME), and diverse health professions programs, while systematically expanding PCOM's academic research footprint in clinical simulation.

• Works closely with Simulation Center leadership in strategic planning for manikin and procedural skills programs within PCOM.

• Contributes to the mission and goals of PCOM by participating in institution‑wide strategic initiatives, assuring compliance with accreditation and other applicable federal, state, and local regulatory agencies.

• Assures and documents compliance with accreditation standards set by applicable federal, state, and local regulatory agencies.

• Develops and implements procedures to optimize customer service while maximizing operational efficiency and promoting financial viability.

• Promotes innovation and excellence in customer service and team performance.

• Works closely with PCOM management, administration, faculty and other key stakeholders to ensure the highest quality of service is achieved.

• Supports and promotes simulation‑based research initiatives.

• Develops and continually updates relevant sections of the Simulation Center's policy and procedure manual.

• Plans, organizes, and implements measurement tools to monitor and report on Simulation Center service assessment and productivity.

• Applies advanced knowledge of program management to optimize personnel development, fiscal and Center operations, performance improvement, and program development.

• Develops tools to monitor and report on the quality and productivity of the manikin and procedural skills programs of the Simulation Center.

• Proactively assesses and implements appropriate processes to ensure that all facets of customer service and program excellence are effectively addressed.

• Works closely with A/V technician or other technology staff to assist, select, and develop learning management systems and multimedia hardware and software.

• Achieve appropriate Business Acumen and Fiscal Stewardship

• Serves as an instructor for Basic Life Support (CPR) as needed, and, if certified, for Advanced Cardiovascular Life Support (ACLS) and Pediatric Advanced Life Support (PALS), as needed.

• Represents the Simulation Center at PCOM meetings or on PCOM committees, as required.

• Innovate through Research and Academic Advancement.

• Supervises operations staff, to include interviewing, hiring, training, motivating, developing, evaluating, and initiating disciplinary action as needed, in coordination with the Lead Medical, Simulation Technician, and the Sr. Administrative Manager and according to HR policies and procedures. As supervisor, coordinates employees' time off and vacation coverage and monitors daily coverage within the Simulation Center. Monitors and evaluates ongoing staffing…