Merchandising Service Associate - Plant Service Lead

Responsibilities

Always provide SMART customer service through the daily execution of Lowe's customer service policies, procedures, and programs.

• Build relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications.
• Collaborate with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time).
• Engage with customers when the opportunity arises. This includes understanding customer needs and assisting in locating, demonstrating, selecting, carrying, and/or loading merchandise, listening to questions, and providing timely, knowledgeable responses.
• Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
• Maintain merchandising standards by updating/validating way finding and product location signage, and by ensuring displays are safe and in working order.
• Place and merchandise products to drive add-on sales, including cross-merchandising and appropriate use of fixtures and bins.
• Assist with culling and pricing dead and distressed plants and maintain a high level of communication with team members and associates.
• Identify and communicate issues with quality, quantity, and additional needs to the Outside Garden Supervisor and Merchandising Services Manager (MSM).
• Adjust fixtures, rotate stock, and display products and support materials using power equipment as needed per service expectations and processes.
• Review, complete, and enter completion details (when, what, amount of time spent) for all assigned service and maintenance tasks, and document with photographs when applicable.
• Ensure all displays are safe and in working order and repair/replace as needed; repair/seal damaged packaging and boxes and remove trash and debris.
• Replace light bulbs and notify the appropriate contact when maintenance issues are noted.
• Detect signs of shoplifting, theft, and other security risks, and promptly communicate them to management and/or Asset Protection.
• Maintain a safe and secure work environment, including daily safety reviews and keeping aisles clear.
• Operate store equipment as needed for the role and department (e.g., lifts, order pickers, and other listed equipment).
• Other duties as assigned.

• Required:
  
  6 months live nursery experience or general merchandising experience.

• High school diploma or GED.
• 6 months Lowe’s sales floor experience.
• 6 months experience performing product merchandising tasks, including reading planograms and setting up and tearing down displays.
• 3 months experience operating power equipment such as lifts and order pickers.

Lowe's Companies, Inc. (NYSE: LOW) is a Fortune 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on safe, affordable housing, improving community spaces, helping to develop skilled trades, and providing disaster relief.

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Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit