Application Specialist Isolation Actuation Technologies

Job Description

Job Description

Job Description:
Application Specialist – Isolation & Actuation Technologies

Reports To:
Isolation & Actuation Technologies Manager
Location:
Suwanee, GA
Department:
Isolation & Actuation Technologies (I&AT)

The Application Specialist supports the sales and technical efforts of the Isolation & Actuation Technologies (I&AT) Business Unit by selecting, sourcing, and quoting valve and actuation solutions. This role enhances customer satisfaction by providing timely and accurate support throughout the quote-to-order process, including parts sourcing, order fulfillment, and post‑sale support. The specialist works closely with Account Managers (AMs), Application Engineers (AEs), Inside Sales Associates (ISAs), and suppliers to deliver high‑quality solutions that meet customer operational and financial goals.

• Provide quotations for valves, actuators, and parts.
• Assist AM/AE teams in recommending best‑fit solutions for customer applications.
• Transition won orders into the business system (IFS) and support order fulfillment.
• Source components through appropriate suppliers following correct pricing guidelines.
• Proactively resolve performance or delivery issues with suppliers.

• Continuously improve quote‑to‑order‑to‑assembly‑to‑ship processes.
• Create and maintain standard price lists and quote tools for efficient turnaround.
• Document opportunities and competitive outcomes in Salesforce.
• Collaborate with I&AT Manager and team to help develop LMS content for training and development.

• Use effective communication (email, phone, CRM) to manage customer expectations.
• Escalate and expedite critical orders as needed.
• Build and maintain relationships with I&AT suppliers and partners.

Degree in technical field of study or equivalent industry experience.

2+ years of customer service or technical sales experience preferred.

Experience in Power, Pulp & Paper, and Chemical industries is a plus.

Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Experience with Salesforce, IFS, or similar business systems.

• Analytical Problem Solving: Systematic approach to evaluating and solving customer challenges.
• Effective Communication: Clear and timely verbal and written communication.
• Organization & Planning: Ability to prioritize and manage multiple tasks efficiently.
• Commitment to Task: High motivation and urgency to complete responsibilities.
• Conflict Resolution: Professional approach to managing interpersonal challenges.
• Creativity & Logical Thinking: Innovative and reasoned problem‑solving.
• Service‑Oriented Team Player: Dedicated to internal and external customer satisfaction.
• Mechanically Inclined: Aptitude for understanding mechanical systems and components.

• Sedentary work with occasional lifting (up to 10 lbs).
• Frequent use of computer and phone.
• Occasional standing, walking, and light physical activity.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities