Personal Banker - Suwanee DeNovo

Overview

The Person al Banker I role is a frontline Retail Consumer Banking position focused on using a consultative sales approach to meet customer and prospective needs. Candidates complete a 4‑8 week onboarding and education program that includes rotations in operations and Sales & Service, culminating in certification that demonstrates readiness to perform the Retail Personal Banker job family.

• Use the consultative sales process and Financial Needs Assessment to build comprehensive customer profiles and identify current and future financial needs.
• Maintain in‑depth knowledge of Retail consumer and small business products and solutions and recommend appropriate strategies using the bank’s value proposition.
• Utilize approved marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Focus on cross‑selling to the existing customer base and engage in outside sales activities such as membership presentations, business sales calls, and community financial literacy events.
• Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment) and refer customers when appropriate to provide timely, holistic financial solutions.
• Consistently meet or exceed customer experience and individual/team production goals and enhance year‑over‑year revenue growth as measured by the Financial Center P&L.
• Provide guidance to CSRs with respect to the sales and referral process.
• Adhere to established policies and procedures while opening and servicing the full range of retail products, including consumer loan and bankcard processes.
• Maintain a position of trust and responsibility by keeping all business confidential and following the Bancorp Code of Business Conduct and Ethics.
• Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.

• College degree or equivalent work experience providing transferable skills; or a combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop a comfort level with sales activities aimed at acquiring new household and small business customers and cross‑selling to established customers.
• Proficiency in advanced math functions for credit and financial information analysis.
• Professional appearance and strong verbal and written communication skills.
• Understanding of retail policies and procedures to utilize good judgment in decision making.
• Required S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
• Ability to travel within the affiliate for training and classroom sessions as required.

Competitive base salary, eligibility for a comprehensive benefits program that supports physical, financial, emotional, and social well‑being. Specific benefit details can be found on the company careers site.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status.