Sales Support Supervisor

Great food experiences are built in layers: inside, where quality, performance, and consistency matter most; and outside, where creativity, artistry, and visual impact bring products to life.

At IRCA Group, we bring these layers together through a broad portfolio of premium ingredients, technical expertise, and innovative solutions that help chefs, food manufacturers, chains, distributors, and in-store bakeries create without limits. From concept to execution, we make the extraordinary simple.

IRCA Group is a global leader in high-quality food ingredient solutions, specializing in chocolate, creams, fillings, fruit-based solutions, pistachio ingredients, chocolate decorations, sugar decorations, and other specialty ingredients. The Group’s portfolio includes renowned brands such as IRCA, Dobla, Joy Gelato, Ravifruit, Cesarin, Domori, and Graffiti Sprinkles, each with its own heritage, expertise, and market positioning.

With more than 100 years of Italian heritage, IRCA has evolved into a global B2B ingredients platform serving customers in more than 100 countries. The company operates a global manufacturing and distribution network spanning 19 facilities and more than 7,000 products, supporting a broad customer base across artisanal, food service, and food manufacturing channels.

Since Advent International’s investment, IRCA has significantly accelerated its growth, increasing revenue from €370 million in 2021 to approximately €1.5 billion today. As IRCA enters its next chapter of international expansion, the Americas region represents a key growth platform, supported by expanded domestic capabilities in chocolate, fillings, and decorations.

In the United States, IRCA Group has offices and manufacturing facilities near Atlanta, Chicago, San Francisco, and St. Louis.

Irca Group is seeking a Sales Support Supervisor to lead the daily operations of the Sales Support team, ensuring exceptional service to our sales organization and customers. This role is responsible for supervising the team that provides administrative and operational support to Sales, driving process improvements, and partnering with cross-functional teams to ensure efficient execution of customer requests and sales initiatives.

The ideal candidate is a collaborative leader with strong organizational and analytical skills who can manage multiple priorities while fostering a high-performing team. This position requires close collaboration with Sales, Customer Support, Supply Chain, Production, Finance, Marketing, and Logistics to ensure seamless order execution, pricing accuracy, and customer satisfaction.

This is an onsite role at our Suwanee, GA location.

• Supervise the daily activities of the Sales Support team, ensuring timely and accurate support for the Sales organization and customers.
• Coach, mentor, and develop Sales Support Specialists through regular feedback, training, and performance management.
• Monitor team performance and establish KPIs to improve efficiency, responsiveness, and service quality.
• Act as the primary escalation point for complex customer, order, and sales support issues.
• Partner closely with Sales to support key customer accounts, new business opportunities, product launches, and strategic initiatives.
• Coordinate cross-functional communication between Sales, Customer Support, Supply Chain, Production, Finance, Marketing, and Logistics to ensure successful order execution and issue resolution.
• Ensure accurate processing of quotations, pricing requests, contracts, customer onboarding, item setup, and sales documentation.
• Support new product introductions by coordinating internal communication, customer setup, pricing, and implementation activities.
• Maintain accurate customer and product information within SAP and CRM systems.
• Analyze sales support metrics, customer trends, and operational data to identify opportunities for process improvements.
• Develop, implement, and maintain standard operating procedures (SOPs) and best practices for the Sales Support function.
• Assist Sales Leadership with reporting, forecasting support, pipeline tracking, and performance analysis.
• Ensure…