Branch & Service Leader

The Branch Manager is a member of the Branch Network and is assigned to a specific branch location.
This position is responsible for managing, maintaining, and developing relationships with current
and prospective customers. This position will acquire and maintain a portfolio of deposit accounts
and loans. Another key role will be to cross sell related banking services to all clients.

Duties and Responsibilities:

• Opens and closes the branch; maintains and stays abreast of security policies and procedures.

• Maintains knowledge of branch policies and procedures with respect to approving checks and overrides.

• Handles customer problems and complaints; counsels customers with special financial needs and requests.

• Participates in activities for generating new business such as sales calls and special events.

• Oversees the processing of overnight bags;
Processes teller work when necessary

• Supervises vault operations and procedures.

• Leads the branch team to achieve all production goals set by management while providing quality service.

• Develops and maintains relationships with current and prospective customers

• Creates a business development plan under the direction of their supervisor

• Coordinates with various departments (Trust, Investments, Branches, Operations, etc.) in the servicing of routine transactions and in solving the special customers

• Develops and recommends appropriate interest rate, terms, and structure of loans consistent with Bank guidelines and risk/return evaluation

• Analyze financial statements to make financing proposals

• Provides evaluation of potential borrower loan requests and makes loan recommendations to Senior Lender and/or Loan Committee;
Communicates lending decisions to the customer

• Monitors and analyzes relationships to determine profitability and makes recommendation regarding accounts to be further developed or eliminated

• Works with borrowing customers to procure updated financial information on an ongoing basis

• Responsible for expanding prospect base by consistently networking in the community

• Services as a representative in various civic and community functions to further enhance the Banks image and develop additional business

General Management

Competencies:

• Behaves according to sound ethical and legal standards

• Demonstrates consistency between what is said and what is done

• Must be respectful at all times when working with others

• Builds and maintains productive relationships throughout the Bank

• Provides timely information to relevant employees (up, down, and across the
organization)

• Listens to what others are saying

• Maintains composure in frustrating situations

• Adapts to and helps others adapt to change

• Demonstrates flexibility in working with others

• Demonstrates professionalism in appearance and actions

• Maintains a clean and organized workspace
Professional Excellence:

• Demonstrates a consistently high level of professional judgment in making sound and accurate
decisions

• Gathers and analyzes information skillfully to make good decisions

• High level of written and verbal communication skills

• Identifies and resolves problems in a timely manner; communicates issues and outcomes to
appropriate individuals

• Develops strong professional relationships with customers and coworkers

• Maintains independence and objectivity in carrying out job responsibilities

• Adheres to confidentiality policy, code of ethics and follows all policies and procedures
relative to Consumer Compliance laws and regulations and best practice recommendations
Job Knowledge:

• General business and banking knowledge

• Knowledge of the Bank’s products and services

• Knowledge of the Bank’s lending policies and procedures

• Sales and Customer Service training and knowledge