Hospitality Assistant - Bank

Are you someone who delivers exceptional service with a touch of luxury? We are looking for a Hospitality Assistant to join our friendly and dedicated team!

You will contribute to a seamless hospitality experience by supporting mealtimes, maintaining tidy and well‑organised dining spaces, managing stock and temperature checks, and assisting residents with their day‑to‑day non‑care needs.

If you have a passion for creating a warm, welcoming environment and making people feel at home, we’d love to hear from you.

• We
  offer all team members 1 free meal per shift.
• Uniform
  provided.
• Enhanced Bank
  Holiday pay.
• Recognition
  and staff appreciation initiatives.

Our Hospitality Assistants, assist our care teams to provide an exceptional hospitality service, supporting the Head Chef, Reception Teams, Housekeeping and Lifestyles Team. This is a key role at the heart of our residents’ daily lives, so strong people skills and good organisation are essential. If you have hospitality experience and a genuine interest in care, this could be the perfect opportunity for you.

• Assisting
  with meal service either in resident rooms or dining rooms.
• To
  ensure that water/drink jugs are regularly refilled in resident rooms.
• Help
  set up and clear down tables before and after lunch service.
• Recording and monitoring the temperatures of
  fridges and dining room service stations to meet compliance standards.
• Maintaining
  the Bistro to ensure it remains clean, organised and consistently well
  stocked.
• Attending
  to residents “non care” related needs including opening/closing curtains,
  changing TV channels etc.

• Previous
  experience of working in a similar role within a luxurious setting.
• 'Can
  do' attitude and willingness to work with us in ensuring we support our
  residents with the best quality service.
• Customer
  facing experience including building working relationships with internal and
  external stakeholders.

• Reliable
  and punctual.
• Ability
  to work as an effective team member.
• A
  professional personal appearance and standards.
• Able
  to demonstrate an understanding and/or awareness of the sensitivities of
  working within a care home environment.
• Able
  to develop good working relationships and to represent the organisation
  professionally.
• Able
  to build trust and demonstrate an awareness and understanding of
  individual differences.
• Motivated
  to go above and beyond, and to work with passion and enthusiasm.
• Motivated
  to contribute towards the team and home goals.
• A
  commitment to grow and learn new things at work.
• Able
  to remain approachable and calm under pressure.

is to provide exceptional homes
for people to live, love and be loved where everyone is part of our family.

• Family
• Integrity
• Respect
• Exceptional
• Sustainable