Program Operations Manager RP

Schedule: Monday - Friday 9am-5pm with 2 weekend shifts per month, flexibility required outside of regular schedule.

People Incorporated is seeking a Program Operations Manager (POM) to oversee operations at assigned residential sites. The POM ensures quality care, regulatory compliance, staffing, and support services for adults with developmental and intellectual disabilities. This role plays a key part in maintaining a safe, supportive, and person‑centered environment.

• Oversee daily supports, medical needs, and service plans for individuals
• Supervise, train, and schedule direct care staff
• Maintain licensing compliance, safety drills, and quality assurance
• Coordinate with guardians, clinicians, and outside agencies
• Manage site budgets, payroll, and facility needs
• Serve in an on‑call rotation and assist other sites as needed

• Education and experience:
  • A bachelor’s degree in human services or a related field with two years of related experience, including one year in a supervisory capacity; or an associate’s degree with three years of related experience, including one year in a supervisory capacity; or a suitable combination of education and experience.
• Excellent oral and written communication skills
• Effective project management skills
• Adherence to organization policies, procedures, and management decisions
• Experience supervising or coordinating others in a residential setting serving developmental and intellectually disabled adults
• Ability to respond adeptly and responsibly to site and division emergencies
• Ability to safely transport individuals using an agency and/or personal vehicle
• Qualified criminal background check, driving record, and a valid driver’s license
• Current copy of all required health records and TB assessments

We offer a comprehensive benefit package for benefit‑eligible positions that includes:

• 4 weeks accrued paid time off
• 11 paid holidays annually
• Health, vision, and dental insurance
• 403(b) savings plan and FSA
• Long‑term disability insurance and free life insurance
• Short‑term disability insurance
• Wellness activities and initiatives
• Medical and dependent care flexible spending account
• Access to employee assistance program and on‑site fitness center
• Discounts on auto, home, and renters insurance, and life insurance discounts through Life Mart
• Financial planning services and public service student loan forgiveness program
• Tuition assistance, reimbursement for CNA training and licensing, free DDS certificate (Human Service), degree completion incentive, and financial support for monthly student loan payments.

• Tuition assistance program
• Reimbursement for CNA training and licensing
• FREE DDS Certificate (Human Service)
• Degree completion incentive

People Incorporated offers a competitive salary and benefits package that includes health, dental, 403(b), FSA, LTD, Life Insurance, and generous accrued time off.

People Incorporated is committed to fostering a respectful and supportive work environment. We are a proud equal‑opportunity employer that welcomes and strongly encourages all races, religions, nationalities, genders, the LGBTQIA+ community, and people with disabilities to apply.