Assistant Front Desk Manager

Are you a confident hospitality professional who is passionate about delivering exceptional guest experiences? We're looking for an Assistant Front Desk Manager to play a key role in the leadership of our Front Desk team and help create memorable stays for every guest.

• Support the Front Desk Manager in the daily operation of the Front Desk.
• Lead by example, providing exceptional guest service and setting high standards for the team.
• Act as a key point of contact for guests, handling enquiries, concerns and complaints with professionalism and care.
• Assist in leading, motivating and developing Front Desk associates, creating a positive and engaging working environment.
• Take responsibility for Front Desk operations in the absence of the Front Desk Manager.
• Monitor guest feedback and support initiatives to continuously improve guest satisfaction scores.
• Assist with staffing levels, scheduling and departmental organisation to ensure operational efficiency.
• Work closely with Housekeeping, Food & Beverage, Reservations and other hotel departments to deliver a seamless guest journey.
• Support revenue opportunities through effective room upselling, enrolment programmes and same-day selling initiatives.
• Assist with recruitment, onboarding, training and performance development of associates.
• Ensure compliance with Marriott brand standards, company policies, health & safety requirements and operational procedures.
• Contribute ideas and initiatives that enhance both the guest and associate experience.
• Support the management of lobby operations, ensuring a welcoming, professional and efficient arrival experience for all guests.

We're looking for someone who thrives in a guest-focused environment, enjoys leading people and takes pride in delivering outstanding hospitality.

• Previous experience as an Assistant Front Desk Manager, Front Desk Supervisor, Guest Services Manager or in a similar hotel operations role.
• Strong leadership skills with the ability to motivate, coach and support a diverse team.
• Excellent communication and interpersonal skills.
• A proactive, organised and solutions-focused approach.
• Confidence in handling guest concerns and making effective decisions in a fast-paced environment.
• Experience using hotel property management and front desk systems.
• Commercial awareness and an understanding of how Front Desk operations contribute to overall hotel performance.
• The ability to build strong working relationships across departments.
• Strong attention to detail and a commitment to maintaining brand standards.
• A genuine passion for hospitality and creating exceptional guest experiences.

At Marriott, you'll be part of a global brand committed to putting people first. You'll have the opportunity to develop your career, work alongside a supportive leadership team and make a real impact on both the guest and associate experience.

If you're ready to bring your leadership skills, passion for hospitality and guest-focused approach to our Front Desk team, we'd love to hear from you.