Guest Service Supervisor

Do you enjoy leading people, taking ownership on shift and creating great guest experiences? We’re looking for a Guest Services Supervisor to support our Front Office and Food & Beverage teams and help deliver excellent service across the hotel.

This is a varied, hands-on supervisory role. You’ll provide direction to associates working across the hotel, help coordinate the shift and be a point of support when colleagues or guests need you. You’ll lead by example while keeping the bigger picture in mind, ensuring service runs smoothly and standards are maintained.

• Supervise and support associates across Front Office, Food & Beverage and events during your shift.

• Organise daily tasks and help the team respond to changing guest and business needs.

• Lead by example in delivering warm, professional and attentive guest service.

• Handle guest concerns and support associates in finding effective solutions.

• Coach colleagues, provide feedback and help maintain a positive working environment.

• Work closely with other departments and managers to keep operations running smoothly.

• Monitor service standards and ensure hotel policies and procedures are followed.

• Support the smooth running of the shift, including guest transactions, handovers and operational checks.

• Share guest feedback and ideas for improving service with the management team.

We’re looking for someone who is confident supporting a team, approachable under pressure and comfortable making decisions during a busy shift.

You’ll ideally have:

• Previous experience in a supervisory role within hospitality.

• A strong understanding of guest service and day-to-day hotel operations.

• The ability to organise and motivate a team across different areas of the hotel.

• Excellent communication and problem-solving skills.

• A calm, proactive and flexible approach.

• Good attention to detail and a commitment to maintaining high standards.

In addition to a competitive salary and investment in your personal development, you’ll have access to a range of perks and discounts, including:

• Free meals on duty: Enjoy complimentary meals while at work.

• Uniform provided: We’ll supply your uniform.

• Explore discounts: Access discounts on hotel stays and food and drink at Marriott properties across 140 countries.

• Pension scheme: Participate in The People’s Pension.

• Employee Assistance Programme: Access free, confidential support with challenges including finances, stress and health.

Compensation:
Competitive salary