Games Research Operations Intern

Level Infinite is Tencent's global gaming brand. It is a global game publisher offering a comprehensive network of services for games, development teams, and studios around the world.

We are dedicated to delivering engaging and original gaming experiences to a worldwide audience, whenever and wherever they choose to play while building a community that fosters inclusivity, connection, and accessibility. Level Infinite also provides a wide range of services and resources to our network of developers and partner studios around the world to help them unlock the true potential of their games.

We are looking for a Games Research Operations Intern to support the day-to-day delivery of game user research across Tencent titles. Working with our team of dedicated games user researcher, you will coordinate projects and suppliers, handle routine administration, and help researchers use our internal platform effectively. This is a practical role for someone who is organised, comfortable with technology, and interested in games user research and AI products.

• Day-to-day operational bridge between researchers and various functional teams, pre-empting bottlenecks.
• Help set up PCs and game builds in the labs before a playtest and provide tech support during the playtest.
• Assist with purchase orders, invoices, deliverable tracking, project acceptance, and closeout, working with finance, procurement, and external suppliers.
• Process NDAs, consents and data sharing agreements under GDPR/CCPA/PIPL; keep agreement registers; coordinate consent flows, vendor due diligence and security checks.

• Act as a point of contact for support on our research platform, reproduce and document issues, and coordinate follow-up with product or engineering teams.
• Support further development through QA testing of key workflows, including AI-supported features, documenting findings clearly.
• Maintain concise user guidance documentation and identify opportunities to improve operational processes.

• Studied a bachelor's or master's degree in human-computer interaction, business, project management, information systems, computer science, or other relevant field.
• Well organised, dependable, detail-oriented, and comfortable managing multiple tasks and deadlines.
• Good communicator who can express complex ideas effectively, both verbally and in writing; proficiency in Mandarin Chinese is a plus.
• Comfortable learning software platforms and using AI tools, including LLM assistants or agents; able to assess outputs critically and document issues clearly.
• Interested in games, game user research or product operation.

• Previous experience in research operations, project coordination, business operations, administration, user research, or technical support.
• Familiarity with purchasing or supplier processes, project acceptance, qualitative research, usability testing, surveys, or playtests.
• Experience with spreadsheets or project trackers; exposure to simple automation, Python, SQL, or agent-based workflows is a plus.

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.