Customer Service Specialist

H 2 O Innovation is a smart water treatment solutions company. We simplify water treatment by integrating state-of-the-art technologies to solve water challenges for good with our team of trusted experts. Our mission is to provide services on an international scale, in a people-oriented, caring environment that fosters professional and personal growth. Be part of our talent pool and grow with H 2 O!

Join us at H 2 O Innovation as a Customer Service Specialist based in Swanton, Vermont! As a vital member of our procurement team, you'll spearhead exceptional customer and supplier service while seamlessly managing administrative duties.

• Collective Health Insurances
• 401K Plan
• 11 statutory holidays each year
• Share Purchase Plan
• Three (3) weeks of vacation per year
• Five (5) wellness days per year

• Interacts with customers via telephone, e‑mail or in person to provide support and information on our products and services
• Is main point of contact for walk‑in customers in our retail establishment
• Collects and enters orders into our ERP system for new or additional products and services
• Uses knowledge of specific product or service to answer inquiries or to forward to the appropriate staff member
• Ensures that appropriate actions are taken to resolve customers problems and concerns and the resolution is recorded
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints or comments

• Must be proficient in enterprise software and other related programs such as MS Office (Excel, Word, Outlook)
• Excellent communication skills including active listening
• Must be service oriented and able to resolve issues
• Ability to learn our products and their uses
• Excellent organizational skills and attention to detail
• Ability to maintain confidential and meticulous records