Req. Customer Service

Customer Service Representative

Company: VERMONT PRECISION TOOLS, INC. (Sales)

Value Stream / Department: Sales

Status & Pay Class: Full Time - Hourly / Non-Exempt

Shift: First (1st) Shift / Overtime May Be Required

Work Schedule: Monday - Friday 8:30 am - 5:00 pm

Alternative work hours may be considered, if applicable.

Wage Rate: $18.00 to $30.75 (Starting wage negotiable based on previous knowledge/experience)

Position Summary: A Customer Service Representative is responsible for handling an array of front-facing duties. Tasks include interacting with customers over the phone or via email while maintaining a high level of professionalism and presenting the organization in the best light.

• Retain knowledge of all product lines and communicate directly with customers and production personnel regarding order processing and customer service.

• Communicate directly with customers and production personnel.
• Recognize and configure part numbers for both stocked and non-stocked products.
• Accurately enter data using the company’s computer system.
• Receive and process orders from standard inventory or issue to production for manufacturing.
• File and retrieve customer orders and quotes.
• Provide product information to assist with ordering and/or quoting.
• Prepare sale quotations for tools and gages from standard fixed pricing or by material and cost methods.
• Read and understand blueprints.
• Respond to and verify customers’ order inquiries—including order quantities, products, pricing, discounts, exceptions, and shipping & delivery information.
• Authorize returned goods and record necessary information for credit or adjustments.
• Enter replacement orders as needed.
• Assist in office duties such as answering the telephone, faxing, scanning, and copying.

• Perform other duties as required.
• Regular and on-time attendance is required. Be at work on time when scheduled and remain at work throughout the established schedule.
• The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
• Follow all company policies, ergonomic standards, and safety.

• Education: High school education required or an equivalent of education and experience from which comparable knowledge and abilities can be acquired.
• Experience /
  
  Skills:
  
  Ability to read, write, and perform basic math functions in the areas of fractions, decimals, and metric, including conversion.