Network Field Technician​/Helpdesk Field Technician

Job Title:

Network Field Technician/Helpdesk Field Technician

Location:

Sweetwater, TX 4 Months Contract to hire 100% Onsite Role (Local candidates only) Position Summary

The Network Field Technician is responsible for on-site technical support, network troubleshooting, and application administration across multiple locations. This role involves installing, maintaining, and troubleshooting hardware, software, network infrastructure, and enterprise applications. The Technician provides hands-on end-user support, ensures network connectivity, and assists with enterprise application management to maintain operational efficiency. The position requires strong problem-solving skills, technical expertise, and the ability to collaborate with IT teams and vendors to resolve issues and improve system performance.

• Support Networking Team with VPN connectivity, WAN connectivity, and inter-campus communication.
• Terminate Ethernet cables (RJ45), install patch panels, racks, switches, and access points.
• Trace and install cabling; resolve physical connectivity issues.
• Configure static IPs, DHCP reservations, NAT rules, and troubleshoot DNS/DHCP.
• Diagnose and resolve user connectivity issues (e.g., Wi-Fi drops, no internet, IP conflicts).
• Troubleshoot printer and VoIP phone connectivity.
• Monitor and respond to alerts (e.g., port down, high latency); elevate as needed.
• Assist with network upgrades (e.g., switch replacement, new AP rollout).
• Participate in office moves, network expansions, and software rollouts requiring network coordination (e.g., badge systems, security cameras).
• Support Wi-Fi segmentation and security for student, faculty, and guest access.
• Work closely with Networking, Field Tech, Help Desk, and campus IT staff to resolve issues.
• Create and maintain network documentation (e.g., IP maps, equipment lists, and Wi-Fi heatmaps).

• Provide in-person and remote support across locations for desktops, laptops, printers, mobile devices, and peripherals.
• Perform installation, configuration, and break/fix repairs for Windows, macOS, and mobile platforms.
• Administer, troubleshoot, and support user access management, role-based permissions, and enterprise applications.
• Support backup, disaster recovery procedures, and compliance with security and licensing policies.
• Participate in security audits and maintain CJIS compliance and secure access controls.
• Assist with IT infrastructure projects, hardware deployments, and server room organization.
• Perform physical tasks including lifting up to 50 lbs, standing, kneeling, and working in confined spaces or on ladders.
• Demonstrate a basic understanding of audio and visual equipment, principles, and applications.
• Troubleshoot and resolve technical issues related to audio and visual equipment
• Set up, install, and operate audio-visual equipment for various events, including meetings, presentations, media events, and virtual events.

• Shadow Network Administrators and Engineers during maintenance windows.
• Use network tools/commands (ping, tracert, ipconfig, Wireshark, etc.) for diagnostics and monitoring.
• Follow change management and ticketing procedures.
• Document procedures, resolutions, and knowledge base content.
• Provide on-call support for critical incidents.
• Ensure timely and professional communication and issue resolution.
• All other duties assigned.

• Must pass a Criminal Justice Information Services (CJIS) background check and Training Course.
• Availability for on-site support, occasional travel between locations, and possible evening or weekend work.
• Associate degree in Information Technology, Network Administration, Computer Science, or a related field — or equivalent…