Security Officer Security Operations Center Officer

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Operations Center Officer, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more.

Pay Rate: $20.81 / Hour

The Security Operations Center (SOC) Specialist supports the monitoring and response to internal and external security events with potential impact on senior leadership, staff, business assets, reputation, and facilities

• This role assists in conducting video patrols, monitoring security camera feeds, and investigating security alarms
• The Specialist contributes to the analysis of security incidents and the monitoring of open-source media for security-related events
• They provide support in executing security policies, maintaining physical security systems, and communicating significant matters to the management team
• Assigned shifts are subject to change to meet the operational needs of the SOC
• Assists in monitoring internal and external security events to identify potential threats and vulnerabilities
• Contributes to the analysis of security incidents, reviewing findings, and identifying patterns or trends
• Supports the monitoring of open-source media for security-related events and potential impacts
• Provides timely and accurate information to support the protection of people, assets/intellectual property, and facilities
• Follows security policies and procedures to ensure compliance and contribute to process improvement
• Assists in the monitoring and maintenance of physical security systems
• Documents and communicates relevant information to support decision-making processes
• Communicates effectively with peers, partners, customers, and employees
• Participates in the continuous improvement of SOC processes and procedures
• Maintains awareness of emerging threats, vulnerabilities, and industry best practices
• Position requires sitting, heavy phone usage, and screen exposure for extended periods of time
• Must be flexible with schedules and willing to work holidays, nights, weekends, and overtime
• Potentially high-stress environment with exposure to multiple aspects of emergency incidents
• Understand our Operating Principles; make them the guidelines for how you do your job
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences

• Security Experience (C115): Candidates must have a minimum of one year of relevant security experience. This experience should be documented and verifiable.

• Valid Driver's License (C123): Candidates must possess a valid Australian driver’s license in accordance with the AU Driver Policy Requirements. A copy of the license must be submitted during the application process.

• Comfortable Using Computer or Tablet (B204): Candidates should demonstrate proficiency in using computers or tablets. This includes familiarity with basic software applications and the ability to navigate digital platforms effectively.

• CPR Certification (B205): Candidates must hold a current CPR certification. Proof of certification must be provided prior to employment.

• Customer Service Experience (B219): Candidates should have prior experience in customer service roles. This experience should be relevant and can be demonstrated through previous employment or training.

Responsibilities:

• Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
• Respon…