Service Marketing Manager

Company Description

At Intuitive, we are united behind our mission : we believe that minimally invasive care is life‑enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic‑assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real‑world experiences to help us think in new ways. We actively invest in our team members to support their long‑term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.

The Service Marketing Manager, in partnership with the European Marketing and Services team, will develop and drive the European Services promotional strategy and serve key analytics for Portfolio offerings. The Service Marketing Manager will complete the analysis, planning, go‑to‑market plans, and achievement of European BU goals for the Service & Product Business Unit. The Services Business Unit encompasses service maintenance for capital medical equipment and customer experience products like self‑service portals, technical support, consulting, ordering and support for devices including reprocessing & sterilization support.

This person will report directly to Product Portfolio leader as part of the European Marketing organization. The Marketing Manager will launch new services and related capital products, promote the value and competitive differentiation of Intuitive Services, and identify unmet European customer needs that influence the European Portfolio strategy. This uniquely positioned role has the opportunity to work closely with European services, marketing, sales, corporate Product Portfolio team and customers in hospital operations at an exciting, fast‑paced, dynamic company.

• Own European marketing and product management for the Intuitive Services portfolio including service maintenance packages and pricing, customer portal, portfolio operating systems delivery and support services.
• Execute on analysis to drive European marketing of services, including, but not limited to : positioning, value messaging, portfolio operating systems rollouts, pricing, reviewing market share, and conducting market research.
• Develop analytical frameworks that provide objective insights in to Intuitive’s portfolio of products and services.
• Drive actionable insights to corporate Product Management & Marketing partners to drive improvements in the European services portfolio.
• Deeply understand and communicate the value of Intuitive services to key customer groups and internal stakeholders including but not limited to physicians, hospital executives, nurses, biomedical engineers, customer engagement teams, and the sales force.
• Support existing services as an internal subject matter expert handling customer concerns escalated by field service, sales, and customer service to mitigate customer dissatisfaction, improve the customer experience, and increase utilization of key service offerings.
• Develop and execute European launch and promotional plans working with field service, customer service, regional marketing, and sales teams.
• Execute European launch plans for capital products as part of full…