Customer Success & Renewal Manager; m​/f​/d

Let’s put power in the hands of people who are dedicated to advancing a safer, more sustainable future.

As a Customer Success & Renewal Manager (f/m/d) at IPOINT, you’re more than just the voice to the customer – you’re a trusted partner, a source of inspiration, and an enabler. You support our clients holistically in using our software solutions for compliance and sustainability.

Office All Locations Department Customer Office

Employment Type

Permanent Schedule Full-time Seniority Experienced

• You take care of our existing customers throughout the entire customer lifecycle – from onboarding and ensuring successful product usage to contract renewal.
• You build and maintain long-term customer relationships in the context of complex software solutions for material compliance and sustainability.
• You proactively drive customer success by providing consulting, conducting regular review meetings, and identifying potential risks at an early stage.
• You take responsibility for contract renewals, including license adjustments, creating offers, and managing negotiation processes.
• You work closely with the Sales and Consulting teams to identify opportunities for renewals, up‑selling, and cross‑selling.
• You coordinate relevant internal interfaces and maintain customer and contract data in a structured manner in our CRM system.

• You have a completed degree or a comparable qualification – for example in industrial engineering, business administration, computer science, or sustainability management.
• You have several years of experience in Customer Success or Account Management, ideally in a B2B software environment.
• You have already worked with complex and highly consultative software solutions and are able to quickly familiarize yourself with new systems.
• You have a basic understanding of or interest in topics such as material compliance, regulatory requirements, or sustainability.
• You are eager to continuously expand your knowledge of our IPOINT applications to provide even better and more efficient service to our customers.
• You have excellent written and spoken German and English skills.
• Ideally, you have experience working with customers from the automotive or electronics industry.

• You stand out through a strong customer orientation and excellent communication skills.
• You work in a structured, independent, and solution‑oriented manner.
• You demonstrate confidence in negotiations and have a solid understanding of business and economics.
• You are able to clearly explain technical and regulatory content.
• You enjoy working in a team, take ownership, and show a high level of personal initiative.

Compliance & Sustainability – We’ve got both covered.

What sets us apart? We seamlessly combine compliance and sustainability.

Work wherever it suits you best

We offer modern offices at multiple locations, but thanks to our flexible work models, you can also work remotely – even from abroad.

A supportive and inspiring work environment

Enjoy the perfect balance of collaboration and independence in a team‑oriented culture.

We value you

Benefit from a competitive compensation package, including a company pension plan and health perks.

Celebrating success together

Regular team and company events help us stay connected and strengthen our sense of community.

More perks for you

Enjoy 30 days of vacation, free drinks, fresh fruit, and Job Rad leasing – helping you stay active and commute sustainably!

iPoint

Software by passion, sustainability by conviction

That’s what drives us.

We are the best partner for digitalized life cycles of truly sustainable products.

We use digitalization to bring about sustainable change. With our expert software and services, we support global players like BASF, Becton Dickinson, Emerson, Ford, Logitech, Magna, Osram, Roche, and Toyota, in creating sustainable and legally compliant products worldwide.

With passion and conviction, we stand by our customers as a reliable partner and support their strategic sustainability goals. These are great goals to achieve.

Which is why our growing team of 170+ experts needs you, your skills, and your enthusiasm!

iPoint