Sr. Manager, Ecosystems Governance

Job Overview:
Sr. Manager, Process and Ecosystem Governance – DePuy Synthes (a Johnson & Johnson company). This strategic process leadership role advances end‑to‑end Order to Cash (OtC) performance across the enterprise. It is based in Raynham, MA, West Chester, PA, Raritan, NJ, Zuchwil, Switzerland, and Loughbeg Ringaskiddy, Cork, Ireland. The position is posted under several requisition numbers; applications are treated as a single submission.

Job Function:
Project/Program Management Group
Job Sub‑Function:
Project/Program Management
Job Category:
Professional

Locations:
Raynham, MA;
West Chester, PA;
Raritan, NJ;
Zuchwil, Switzerland;
Loughbeg Ringaskiddy, Cork, Ireland

• Own and steward the end‑to‑end OtC process design, governance, and performance framework across global and regional operations.
• Define and maintain global process standards, policies, controls, and decision rights to improve consistency, compliance, and scalability.
• Partner across Commercial, Customer Service, Supply Chain, Finance, Digital/IT teams to improve process handoffs, resolve cross‑functional pain points, and strengthen end‑to‑end accountability.
• Lead process harmonization efforts across core OtC sub‑processes, including customer master data, order entry, billing, deductions and disputes, collections, cash application, and reporting.
• Identify process inefficiencies, control gaps, and sources of revenue leakage, and lead initiatives to improve cycle‑time, data quality, working‑capital outcomes, and customer experience.
• Establish and monitor process KPIs, control metrics, and service performance measures, using insights to drive prioritization and continuous improvement.
• Partner with system and data teams to define business requirements, support digital enablement, and ensure technology solutions align with process design and governance objectives.
• Lead root‑cause analysis and resolution of systemic process issues, ensuring sustainable corrective and preventive actions.
• Support audit readiness, internal controls, and regulatory compliance requirements relevant to the OtC process.
• Facilitate governance forums and stakeholder reviews to align on priorities, risks, roadmap decisions, and performance improvement opportunities.
• Drive change management and adoption activities to embed standardized ways of working and improve process discipline across the organization.
• Provide leadership, coaching, and development for team members and matrixed resources supporting OtC process excellence activities.
• Ensure adherence to DePuy Synthes values, internal controls, and applicable global regulations impacting supply chain systems.

Education Required: Bachelor’s degree in Supply Chain, Information Systems, Engineering, Business, or a related field.
Preferred: Master’s degree (MBA, MS, or equivalent).

Experience and

Skills Required:

8–10 years of progressive experience in supply chain, operations, digital systems, or governance roles with demonstrated leadership responsibility. Proven success leading process transformation, governance, or continuous improvement in complex global environments.

Key technical and soft skills include:

• Strong knowledge of core OtC processes, controls, and performance drivers.
• Ability to influence cross‑functional stakeholders and drive results in a matrixed organization.
• Strong analytical and problem‑solving skills.
• Experience with ERP platforms and digital tools that enable OtC processes, reporting, and automation.
• Strong communication and executive presence.
• Agile or PMP/PPMC certifications (preferred).
• Experience partnering with external technology vendors and service providers.
• Background in process optimization, risk management, or digital transformation initiatives.
• Knowledge of data governance, integration architecture, or ecosystem platforms.
• Strong analytical, problem‑solving, and decision‑making skills.

Other Language: English (additional languages a plus).

Travel: Up to 10–20%, domestic and international.

Certifications: Lean Six Sigma, PMP, or relevant digital/systems certifications (preferred).

Upon acceptance, employment will be governed by DePuy Synthes…