Vendor Excellence Specialist; m​/w​/d

Job Description

Shape the Future of Payments—Your Next Chapter  Nexi, growth isn’t just about business—it’s about our people. We believe that the best opportunities often start from within, and we’re committed to helping our employees take their careers to the next level.

Are you ready to explore a new challenge and continue making an impact within Nexi?

We are seeking a Vendor and Performance Excellence Specialist to join our Operations Excellence team. This position is responsible for driving operational excellence across external vendors and internal service delivery by defining performance frameworks, monitoring KPIs, and leading continuous improvement initiatives. The role ensures vendors consistently meet contractual, regulatory, and service quality expectations while supporting strategic transformation goals and projects.

Job located in Gland (VD) or Wallisellen (ZH).

• Own the vendor performance management framework, including SLAs, KPIs, scorecards, and governance routines.
• Monitor vendor performance, identify gaps, and lead corrective action and improvement plans.
• Act as the primary point of contact for vendor performance, escalations, and service reviews.
• Drive continuous improvement initiatives across vendor operations, focusing on efficiency, quality, and cost optimization.
• Ensure compliance with regulatory, risk, and internal control requirements related to outsourcing and vendor management.
• Collaborate with Procurement, Legal, Risk, and Operations teams on contract reviews and performance‑related decisions.
• Prepare and present performance reports and insights to senior stakeholders.
• Support vendor transformation initiatives, including process optimization and digital enablement.

• 5+ years experience in vendor management, customer service management, or operational excellence
• Solid understanding of SLA/KPI frameworks and service governance
• Analytical mindset with strong data interpretation and reporting skills
• Excellent stakeholder management and negotiation skills
• German and English mandatory, French is a plus
• Experience in call center management or regulated environments is a strong advantage

Change Your Career:
Take on new responsibilities, develop your skills, and gain fresh perspectives—all while staying within a company that values your growth.

Stay Inspired:
Work with talented colleagues across different teams and locations, enriching your experience in an international and collaborative environment.

Access to Learning & Development:
Benefit from ongoing training, mentorship, and opportunities like our Pay Tech University to support your professional journey.