VIC Manufacture Lounge Sales & Operations Manager

Your Mission

You will be the guardian of our most exclusive space, leading the commercial experience for our discerning collectors and VIC clients discovering the soul of Jaeger-LeCoultre through intimate encounters with our Grande Complication masterpieces and the artisans who bring them to life. You will work closely and in full partnership with our client experience & hospitality teams, while contributing to the commercial success of our High watchmaking collections.

• Ensure exceptional VIC client treatment from initial contact through post-visit follow-up, fostering close collaboration with market teams and HQ departments
• Prepare the VIC Manufacture visit to ensure the right experience (ex. timepiece curation)
• Presentation of Grande Complication timepieces to VIC under the guidance of our Head of VIC Development
• Consolidate data and insights to facilitate client follow-up with close collaboration between markets and other HQ teams
• Prepare reporting on the commercial impact of our Manufacture Lounge

• Manage day-to-day commercial operations of the Manufacture Lounge (including invoicing, CS, straps, stock management, compliance)
• Centralise and coordinate VICs Manufacture Lounge visits with multiple stakeholders (e.g. Client Experience Team, CRM, Hospitality)
• Contribute to the continuous enhancement of the Manufacture Lounge ambiance

• Articulate the artistry behind perpetual calendars, tourbillons, minute repeaters, and our most intricate horological achievements
• Translate 190 years of savoir-faire into experiences that resonate with collectors worldwide
• Share the unique story of our Manufacture, where every component is conceived, crafted, and assembled under one roof
• Bridge the worlds of technical mastery and emotional wonder through compelling narratives

• Team-oriented mindset with strong leadership and coordination abilities
• Experience managing premium client experiences and operational logistics
• Ability to work autonomously while maintaining collaborative spirit with internal teams
• Fluent in French and English (other languages are strong advantages)
• Client and service orientation, operational excellence
• Strong retail understanding & storytelling mastery
• Sensitive to details & watch enthusiast
• Eager to participate in client and business development
• Discretion and diplomacy, natural communicator
• Capacity to understand multicultural environment
• Genuine passion for Grande Complication and Haute Horlogerie
• First luxury retail experience with proven track record