Account Manager

We are a world leading Engine MRO service provider headquartered in Zurich, Switzerland, with over 90 years of experience delivering customized maintenance, repair, and overhaul solutions to more than 300 customers worldwide. With a strong global network and a commitment to innovation, excellence, and sustainability, we safely power our customers’ flights every day.

We are currently looking for dedicated and skilled individuals to join our Account management team at Zurich Airport.

As an Account Manager you will be accountable for the fulfillment of the Integrated Component Services customer contract from contracting to ramp-down. He/she drives the extended customer-facing functions and for contract execution (operational and financial), contract profitability and customer satisfaction. You will steer contract reviews and amendments, customer retention as well as sales efforts towards contract extension and upselling. You will be the primary SR Technics’ customer interface.

• Manage end-to-end customer contract execution in collaboration with Product Management, Operations, Supply Chain, Procurement, Finance, and Legal
• Monitor and drive improvement of operational and financial KPIs (e.g., OTD, return performance, revenue, gross margin) to ensure contract profitability
• Oversee financial planning processes, including budgeting, forecasting, invoicing, dispute resolution, and timely payment (DSO).
• Lead contract lifecycle activities, including amendments, risk identification, and development of overall account strategy
• Maintain strong customer relationships through effective communication, complaint handling, and escalation management in line with quality processes
• Drive continuous improvement in customer-specific operations and service performance
• Report on contract performance and organize/chair regular internal and external meetings with stakeholders and management

• Master’s Degree in Business Administration / Marketing / Supply Chain / Legal / Engineering or equivalent
• Minimum 5 years of experience in sales or account management in the aerospace industry
• Strong understanding of the aerospace business, airline environment and/or related MRO business
• Strong business acumen and contract understanding
• Core competencies in business economics and finance.
• Strong communications, negotiations and intercultural awareness skills
• Fluent in English, any other language is an add-on

We offer an attractive position in a global and dynamic company. Through competitive employment conditions, you will have the opportunity to develop both professionally and personally. Our benefits system is created with our people’s best interest in mind and designed to aid in everyday life and situations.