Billing & Collection Specialist

Are you passionate about optimizing cash flow, managing customer accounts, and ensuring operational excellence across the billing and collections cycle?

We're looking for a Billing & Collections Specialist to join our Finance team and play a key role in strengthening our Accounts Receivable operations. This position combines financial analysis, customer account management, and cross-functional collaboration to ensure timely collections, accurate billing, and healthy customer relationships.
we want to hear from you.

Ensure the end-to-end management of Accounts Receivable processes (billing, collections, and debt control), guaranteeing accuracy, compliance with contractual terms, and optimization of working capital.

You will act as a key link between Finance, Commercial teams, Customer Service, and other business areas, supporting data-driven decision-making and credit risk management.

• Manage the follow-up and collection of outstanding customer balances (credit and prepayment accounts).
• Execute the billing process, ensuring accuracy and timeliness.
• Issue, send, and follow up on customer invoices.
• Record and post incoming payments (bank transfers, credit cards, and other payment methods).
• Reconcile customer accounts and investigate discrepancies.
• Monitor deposits, promotions, and contractual payment conditions.
• Handle OTA reservation collections through Virtual Credit Cards (VCC).
• Prepare regular reporting on accounts receivable and customer balances.
• Develop cash collection forecasts (weekly, quarterly, and annual).
• Analyze doubtful accounts and propose monthly provisions.
• Support Legal in the management of delinquent customers.
• Prepare documentation for internal and external audits.
• Coordinate and resolve issues with internal stakeholders (Commercial, Customer Service, etc.).
• Contribute to the continuous improvement of billing and collections processes.

• 2-3 years of experience in Accounts Receivable, Billing, or Collections.
• Solid understanding of accounting principles and account reconciliation processes.
• Experience in the travel, tourism, or hospitality industry is a plus.
• Experience working with ERP systems (SAP, Oracle, Navision, or similar).
• Advanced Excel skills.
• Strong analytical mindset and attention to detail.
• Excellent communication and cross-functional collaboration skills.
• Highly organized, proactive, and results-oriented profile.
• Professional communication skills in English and Spanish.

Join a team where your work directly contributes to financial performance, operational efficiency, and cash flow optimization.

If you are excited about improving processes, working with data, and making a measurable impact in a growing business... we are looking forward to your application.