Spa Service Agent; w​/m

Spa Service Agent 100% (w/m/i)

Bürgenstock Hotels AG – Position from 01.05.2026 to 31.10.2026.

Spä service agent season (w/m/i) 100% – This guest‑oriented role covers responsibilities such as welcoming guests, managing spa appointments, billing, advising on wellness services, selling spa treatments, supporting membership acquisition, maintaining the spa area, and general assistance.

• Reception, guest support, appointment scheduling and billing of spa services with daily and hotel guests.
• Inform guests about the full range of wellness services and spa facilities and conduct tours of the Alpine Spa.
• Proactive sale of the complete product portfolio, customer retention, cross‑selling of spa treatments.
• Assist in the acquisition and care of our spa members.
• Perform daily cleaning tasks in the spa and monitor the workplace.
• General support work in the spa.

• Completed training in hospitality.
• Relevant experience in spa reception or hospitality reception.
• Independent, well‑presented, reliable and enjoys teamwork.
• Fluent in German; knowledge of additional languages preferred.
• Familiarity with the TAC Reservations System preferred.
• Good MS Office skills.

Access to a modern staff house with gym, TV lounge, billiards room, library, restaurant discounts, free or discounted stays for you and family/friends, discounts for tennis, golf, sporting goods, as well as insurance and medical services. Group classes at attractive prices, REKA checks at preferential rates, public transport subsidy, discounted parking. Employees also enjoy the Beekeeper employee app, ongoing training, and career opportunities.

• Work location: 6363 Bürgenstock (NW)
• Workload: 100%
• Employment start: 01.05.2026
• Employment duration: 31.10.2026
• Work form: Night work, Sunday and holiday work, shift work
• Qualification: Skilled
• Work experience: More than 1 year
• Education: Vocational education and training with Swiss Federal VET Diploma or equivalent
• German: Orally – Very good knowledge;
  Written – Good knowledge
• English: Orally – Good knowledge;
  Written – Basic knowledge
• Application method: Online form

• Swiss Location Awards – Switzerland's best meeting location
• World Travel Awards – Switzerland's Leading Luxury Hotel 2024
• World Spa Awards – World, Europe, and Switzerland's Best Hotel Spa 2024
• LHW Membership Awards – Remarkable Experience Award 2023
• Great Place To Work – 2024
• The New York Times 52 Places to Go – 2018
• Travel & Leisure 500 List – 2021
• Handelszeitung Bester Arbeitgeber im Hospitality Sektor – 2023
• Falstaff Magazine Best Hotel in Switzerland –
• Wine Spectator 2024 Best Award of Excellence
• Swiss Bar Awards – Best Hotel Bar

We look forward to your application, including motivation letter, work references, and photo.