Front Desk Agent

À propos de nous

Located in the heart of the Swiss Alps, Ultima Hotel Gstaad is a five-star boutique retreat comprising 11 mountain-view suites and six residences, each boasting fire-warmed sitting rooms, contemporary artworks and sun-drenched balconies. This winter, guests can savour modern Japanese cuisine at the seasonal Zuma Pop-Up restaurant, indulge in rejuvenating treatments by world-leading wellness partners in the cutting-edge spa, and embrace immersive experiences - from private ski tours to chef-curated menus - tailored to their discerning tastes.

• Welcome guests upon arrival and escort them to their suite, residence, or private chalet.
• Assist in preparing arrival documentation, including guest files, rooming lists, and other pre-arrival materials.
• Recommend and promote additional activities and experiences in collaboration with the property's external partners.
• Ensure guests' comfort and well-being throughout their stay.
• Promote the property's services, restaurants, bars, and spa facilities.
• Process guest departures and handle billing and payment procedures.
• Handle guest requests and complaints courteously and efficiently, coordinating with the relevant departments to ensure prompt resolution.
• Build guest loyalty and promote the group's other destinations and properties.
• Apply Ultima's service standards, policies, and procedures in all aspects of the role.
• Establish, maintain, and develop excellent relationships with guests.
• Update and maintain guest profiles in the Guest History (Cardex) database.
• Handle both internal and external telephone communications.
• Conduct property tours upon request from management.
• Perform night shifts when required, as requested by management.

• Degree from a recognized hospitality school (Bachelor's degree or Higher National Diploma/equivalent).
• Minimum of 2 years' proven experience in a similar role within luxury hotels or high-end hospitality establishments.
• Fluent in French and English;
  German is an asset, while Russian and Arabic are considered a plus.
• Proficiency in the Cloudbeds Property Management System (PMS).
• Excellent communication and interpersonal skills.
• Strong commercial awareness with the ability to promote the property's services through upselling, as well as the destinations within the Ultima Collection.
• Flexible and available to meet operational requirements.
• Ability to make sound decisions and manage Front Office operations independently.
• Impeccable grooming and professional presentation, with outstanding customer service and interpersonal skills.