Hotel Manager

Hotel Manager

Lead the overall daily operations of the hotel, ensuring exceptional guest satisfaction and service excellence. Oversee all departments, including Front Office, Housekeeping, Food & Beverage, Reservations, Maintenance, Spa, and Events. Ensure compliance with five‑star service standards and brand requirements. Drive guest engagement and maintain high levels of customer satisfaction. Handle VIP arrivals, special requests, and guest recovery situations. Monitor online reputation and guest feedback, implementing continuous improvement initiatives.

Develop and implement operational strategies to maximize efficiency and profitability. Prepare and manage annual budgets, forecasts, and financial performance targets. Analyze key performance indicators (KPIs) and implement corrective actions when necessary. Optimize room revenue, occupancy, average daily rate (ADR), and RevPAR. Collaborate with Sales and Marketing teams to increase market share and revenue opportunities. Ensure effective cost control while maintaining luxury service standards.

Recruit, train, mentor, and develop department heads and team members. Foster a positive, professional, and performance‑driven work environment. Conduct regular management meetings and departmental reviews. Ensure compliance with local laws, regulations, and hotel policies. Maintain health, safety, security, and hygiene standards throughout the property. Oversee maintenance and asset management to ensure the hotel remains in excellent condition. Build strong relationships with owners, stakeholders, suppliers, and local partners.

Monitor competitive market trends and adapt business strategies accordingly. Support the planning and execution of special events, functions, and high‑profile guest stays. Ensure seamless communication and collaboration between all hotel departments. Lead sustainability and environmental initiatives where applicable. Act as the primary representative of the hotel within the local community and hospitality industry. Prepare regular operational and financial reports for senior management and ownership.

• Work location 3920 Zermatt (VS)
• Workload 100%
• Employment start 01.08.2026
• Employment duration Permanent
• Work form Night work, Sunday and holiday work, Shift work

• Email care