Front of House Manager H​/F

À propos de nous

Located in the heart of the Swiss Alps, Ultima Hotel Gstaad is a five-star boutique retreat comprising 11 mountain-view suites and six residences, each boasting fire-warmed sitting rooms, contemporary artworks and sun-drenched balconies. This winter, guests can savour modern Japanese cuisine at the seasonal Zuma Pop-Pup restaurant, indulge in rejuvenating treatments by world-leading wellness partners in the cutting-edge spa, and embrace immersive experiences - from private ski tours to chef-curated menus - tailored to their discerning tastes.

• Ensure the smooth running of guests' stays under the supervision of General Management.
• Manage the Front Office, including check-in, check-out, reservation and guest billing management and control, as well as email correspondence.
• Supervise the Front Office, Concierge and Valet/Bell teams.
• Handle guests' specific requests before and throughout their stay, including excursions, ticketing, transportation, restaurant reservations, etc.
• Recruit and train team members and organise the Front Office schedule in compliance with applicable labour regulations.
• Handle guest departures and ensure their overall satisfaction with their stay.
• Monitor and follow up on audits and various daily reports.
• Develop a network of contacts within the resort and the region to provide recommendations and support to guests.
• Prepare and complete daily reports.
• Take ownership of the guest experience across all services offered and promote other destinations within the Ultima Collection.
• Implement the property's procedures and proactively make recommendations to ensure the smooth running of the property.
• Act as an ambassador for the Ultima Collection.
• Ensure effective communication within the team and with other departments.

• Higher education / degree from a recognised hospitality school.
• Proven experience in a similar position within the luxury hospitality industry.
• Fluent in French and English.
• A third language is an advantage, particularly German.
• Strong knowledge of Gstaad's tourism and cultural environment is an asset.
• Impeccable presentation and excellent interpersonal skills.
• Rigorous, dynamic and proactive.
• Excellent understanding of the expectations and requirements of a high-end clientele.
• Versatile and readily available to meet guests' needs.
• Excellent organisational and management skills.
• Ability to prioritise and handle urgent guest requests effectively.
• Valid driving licence required.

Référence de l'offre : 56bn9oskm2