Assistant Front Office Manager (w​/m​/d

Grand Hotel des Bains Kempinski in Sankt Moritz, Maloja, is currently seeking a dedicated professional to join our team as an Assistant Front Office Manager (w/m/d). As part of a tradition-rich hotelier brand established in 1897, we take pride in delivering world-class, 5-star service and luxury to guests traveling for both business and leisure. Our properties reflect an individual and unique character rooted in European heritage and excellence.

In this dynamic leadership role, you will help oversee daily operations at the front desk and ensure that every guest experiences the exceptional standards associated with the Kempinski name. You will work closely with front office team members to deliver seamless check-in and check-out procedures, manage guest inquiries and requests, and uphold the highest levels of hospitality.

• Supporting the Front Office Manager in the daily supervision and coordination of front desk operations.
• Ensuring personalized, attentive, and professional service for all incoming and departing guests.
• Assisting in training, mentoring, and scheduling front office staff to maintain high performance standards.
• Handling guest feedback, special requests, and any escalated service issues promptly and effectively.
• Collaborating with other hotel departments, such as housekeeping and reservations, to ensure smooth communication and guest satisfaction.

If you are passionate about luxury hospitality, possess strong organizational and interpersonal skills, and are eager to contribute to a renowned 5-star destination in Sankt Moritz, we look forward to receiving your application. Join us and be a part of a team dedicated to creating unforgettable experiences for our global guests.