Group and Events Manager - Six Senses Crans-Montana

Vision and Values Wellness Duties and Responsibilities

As Group & Events Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

I will fully embrace, implement, safeguard and market the overall Wellness philosophy, concepts and programs such as Sleep With Six Senses, Eat With Six Senses and Grow With Six Senses platforms. All aspects of these wellness initiatives will be adopted and promoted throughout the sales and marketing functions. Sustainability is at the core of everything we do at Six Senses.

As Group & Events Manager, I will ensure all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic by 2022, social responsibility and all other practices documented in the Sustainability Guidelines are followed in the department to maintain a harmonious and sensitive approach to our environment and cultural surroundings, plus communicated as appropriate to our external audiences.

In this role, I will assume full responsibility for the efficient operation of the Sales department to provide exceptional products and services within brand operating standards. My key role is to drive the right business at the right price to ensure the resort achieves budgeted occupancy, rate and revenue. This includes writing and implementing the marketing plan, contracting, setting sales targets by segment and by client and prospect, undertaking advertising, sales, promotions and publicity initiatives, working with the revenue manager for setting rates, and directing the sales and marketing team.

By keeping abreast of industry intelligence, trends and practices and updating knowledge and skills, I will continually focus on revenue generation and profile building for our resort and spa and for Six Senses. Marketing strategies and tactics will be constantly assessed to remain relevant and effective. A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.

An important part of the role is to interact with guests and hosts in a professional, courteous and positive manner and proactively seek feedback. In the event of guest or client complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests and clients. Interaction and communications between departments under my control and other departments within the resort are clear and effectively maintained to support the smooth running of the resort.

I will perform any additional duties given to me by Director of Sales & Marketing. My scope work includes:

• Manage all group and event business from initial inquiry through contracting, planning, execution and post-event follow-up.
• Respond to group and event inquiries promptly and convert opportunities into confirmed business.
• Prepare proposals, contracts, function sheets and Banquet Event Orders accurately and on time.
• Coordinate closely with Sales, Reservations, Revenue, Front Office, F&B and Operations to ensure smooth event delivery.
• Maintain strong relationships with clients, agencies, DMCs and event partners.
• Conduct site inspections and client meetings as required.
• Ensure all group and event details, preferences and…