Manager Andermatt Hub; m/f/d
Job in
6490, Andermatt, Kanton Uri, Switzerland
Listed on 2026-10-19
Listing for:
Andermatt Swiss Alps AG
Full Time
position Listed on 2026-10-19
Job specializations:
-
Hospitality / Hotel / Catering
Event Management & Planning, Hospitality & Tourism, Guest Services, Customer Service Rep
Job Description & How to Apply Below
Location: Andermatt
- You run the Hub day to day: opening and closing, shift planning and handovers across concierge, lounge, tea service and retail.
- You shape the guest journey - from the first welcome through advice and booking to follow-up - at a consistently premium level.
- You coach your team and cross-train them so they can flex between experience concierge, tea hospitality and merchandise.
- You oversee the direct booking of simple experiences and the clean referral of specialist and partner-operated activities.
- You uphold the standards for our Alpine Wellness tea concept and retail - and encourage additional sales without disturbing the relaxed lounge atmosphere.
- You keep an eye on budget, booking conversion, NPS and stock, and initiate improvements.
- You resolve guest issues with confidence and coordinate follow-up with departments and partners.
- Where needed, you also support other areas of Andermatt Experiences.
- A professional qualification in hospitality, tourism, retail, business or another service-oriented field; a higher vocational qualification is an advantage
- 3-5 years of experience in hospitality, concierge, tourism, retail or guest services, including coordinating a team or shift
- Confident use of booking platforms, CRM, POS and payment systems, and stock control
- A feel for premium service, lounge atmosphere and selling without pressure
- A head for numbers: KPI reporting, budget monitoring and commission tracking
- Fluent German and English; further languages are a plus
- Good knowledge of Andermatt and the region is an advantage
- Flexibility to work weekends, events and peak seasons
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