Coordinator Andermatt Hub; f​/m​/d

At the Andermatt Experiences Hub, guests and owners find personal advice, selected experiences and a tea lounge where people like to linger. As Coordinator Andermatt Experiences Hub, you are the face of this new, year-round touchpoint. You advise, book, host and sell with knowledge, composure and a feel for the person in front of you. That is how a visit becomes an experience people remember.

• You welcome guests, owners and visitors proactively and warmly and quickly recognise whether they need advice, a booking, owner support, lounge hospitality or retail information.
• You ask focused questions about group, interests, activity level, weather, available time, accessibility and budget.
• You recommend a concise selection of relevant experiences and clearly explain timing, requirements, price, availability and partner responsibilities.
• You process approved direct bookings and payments accurately and refer specialist or partner-operated offers onwards.
• You record guest details, bookings, commissions and follow-ups cleanly in our systems.
• You prepare and serve our Alpine Wellness tea and soft drink offer according to our recipe, presentation and hygiene standards.
• You present and sell selected ASA, Golf and tea merchandise and support receiving, replenishment and stock counts.
• You recognise returning owners, apply approved hospitality gestures and hand over requests outside the Hub to Owner Services.
• You respond professionally to service failures and promptly escape complaints, safety concerns and complex requests.
• You stay up to date on seasonal experiences, events, weather, partner terms, operating hours and destination news.
• Where needed, you also support other areas of Andermatt Experiences.

• Completed vocational education or professional qualification in hospitality, tourism, travel, retail or another customer service field
• 2 to 3 years of experience in hospitality, concierge, tourism, travel sales, retail or a comparable guest-facing environment
• Detailed knowledge of Andermatt experiences, seasonal conditions and partner services
• Confident use of booking, CRM, POS, payment and basic inventory systems
• Consultative selling with clear explanation of products and practical requirements
• A feel for premium service in tea, lounge and retail, including hygiene and presentation standards
• A proactive, composed and commercially minded service attitude
• Fluent German and English, further languages are an advantage
• Availability for weekends and peak seasons

Workplace:
Andermatt,

Contract:

Unlimited, Job start: per 26.11.2026 oder nach Vereinbarung, Any questions?, Our Senior HR Recruiter Matthias Lorenz-Binondo will be happy to answer them by phone at .