Head of Services

Job Description

Today, we all find ourselves in a contradiction: the world is changing at an incredible speed and at the same time the need for safety is deeply rooted in each of us – regardless of where we live. It's good that there are forces that provide more security and stability in a changing world. As Safran Vectronix, we support these forces in their mission and make it our own:
Dedicated to providing solutions to raise mission intelligence and mission safety, we are recognized as a global leader in state-of-the-art optronic equipment for military, systems, and sensors for military and civil applications. With 100 years of Swiss tradition and excellence we serve customers in more than 90 countries.

We bring our company values to life, and see Empowerment, Walk the Talk, Customer Focus, Team and Agility as the foundation of our daily work. If you share the same vision as us, we look forward to receiving your application for:

• Lead and manage the service department, overseeing operational performance, team development and resource allocation.
• Work in close partnership with Sales to identify market opportunities, align service solutions with customer needs, and jointly develop go-to-market strategies and solutions
• Promote service solutions (such as HW upgrades and SW updates, Co-Production, Maintenance Levels) alongside Sales at Safran Vectronix and within the Group, participating in customer meetings, pitches, and negotiating of service contracts
• Take over Service ideas from customers, offers and projects in alignment with Sales and take care of executing them
• Develop innovative service portfolio and strategy to support the customers with their demand for our services (at Safran Vectronix or locally with the customer) and differentiate SAFRAN in the market
• Analyze market trends, customer feedback, and competitor activity to ensure service offerings are competitive and aligned with business objectives
• Ensure the delivery of high-quality service support, troubleshooting, and escalation management for customers
• Define, establish and monitor service KPIs and implement continuous improvement initiatives to optimize performance, customer satisfaction, and profitability
• Support the Sales team with technical expertise, presentations, and tailored solutions for key accounts and new business
• Manage Product Life Cycle of dedicated product/product family/solution. Support Team Members in their work if needed
• Foster cross-functional collaboration with other departments to ensure seamless execution of service solutions
• Dive into the technical details of our high-tech products and create service manuals on all levels as well as illustrated spare parts catalogues

• Bachelor’s or Master’s degree and proven experience in service management, preferably within industrial or technology sectors, required
• Strong commercial acumen with a track record of driving service offerings in coordination with Sales
• Excellent leadership, communication, and interpersonal skills
• Ability to analyze market data and customer needs to create impactful service solutions
• Experience in customer-facing roles, including presentations and contract negotiations
• Strategic thinker with hands-on approach to operational execution
• Fluent in English and German, French is a plus
• High willingness to travel internationally

More information about our company:

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets.