Bilingual Account and Event Manager; German​/English

Overview

Cactus Life Sciences partners with the global biopharma industry to drive innovation and elevate patient outcomes through agile, science-driven medical communications. We are seeking an Account Manager (AM) who will play a crucial role in managing accounts and standard projects independently and plays a critical role in providing logistics and event management consultancy and services to the clients. This role is key to meeting organisational KPIs and client expectations, with the opportunity to support larger, more complex accounts under senior guidance.

Location: This role operates on a hybrid model, with at least one day per week in our Meggen office. We welcome applications from candidates based outside the region who are open to relocating.

• Support the senior Client Service team and Medical Account Lead to build and maintain strong client relationships, support in developing Key Account Plans, scopes of work, and engagement plans to ensure account sustainability and growth
• Act as the primary Client Service contact for event‑related logistics, leading logistics focused client calls and providing structured guidance and consultancy across the full event lifecycle
• Actively seek and share client feedback and insights with the senior team to shape preferred ways of working, implement new solutions, and flag any concerns to support risk mitigation and account health
• Maintain regular client communications to ensure service levels are met, keep CRM/Excel updated with relevant account information

• Work with senior CS support to understand the client's broader enterprise environment, including therapy area, product and competitor landscape, as well as CLS services
• Seek to understand governing body guidelines such as ISMPP, ABPI, and the Sunshine Act, while keeping an eye on evolving opportunities like social media and AI to offer the best possible solutions
• Ensure implementation of MSA framework (e.g., hourly rates, charging for travel time) and internal processes, seeking support if required

• Oversee and coordinate external logistical agencies and vendors (e.g. registration partners, travel agencies, production suppliers), ensuring clear briefing, aligned timelines, quality control, and compliance with agreed scopes of work
• Take operational responsibility for smaller‑scale events and meetings, including participant management, registration tracking, hotel and travel coordination, and liaison with venues, ensuring a smooth and professional delegate experience
• Ensure close alignment between logistics, scientific/medical content, and client expectations by working in partnership with Medical Leads, senior Client Service colleagues, and internal and external delivery teams
• Manage HCP contract administration and honoraria coordination for events, and ensuring full compliance with client policies, FMV principles, and applicable transparency and disclosure requirements
• Monitor logistical timelines, deliverables, and budgets, flag risks early, and ensure learnings are captured and shared to continuously improve event delivery standards
• Ensure that all event activities are delivered in accordance with local requirements, client policies, internal SOPs, and relevant industry and transparency regulations

• Ensure account performance by attending client and internal status meetings, maintaining proactive client communication, staying on top of all live projects and their timelines, and prioritising workload effectively
• Regularly review account performance across quality, timelines, and financials, attend project briefings and client debriefs to embed key learnings, and building strong working relationships within the team
• Work with senior Client Service support on complex or strategic projects, and team changes as needed, making sure client feedback and processes are shared with the team
• Ensure the team is aligned on client processes, MSA specifics, and compliance requirements including Sunshine/EFPIA and AE reporting, while also actively coaching and mentoring junior team members