Executive Assistant Manager - Rooms Division; d​/f​/m

People at 1800m above sea level are shaping the Luxury Mountain Travel. Our dynamic and international community offers our guests smart Luxury for an inimitable holiday experience. As a member of the Luxury Kulm Group you are part of the key to our success. Together, we make every stay deeply inspiring, unique and distinctive. And as such, we embrace our culture: understated luxury, inspiration, and a life experience.

Together, we make it happen. This is your chance to be a member of our shaping culture.

This is what we move with us, working in direct collaboration with the General Management. You bear overall responsibility for the Rooms Division and act as the driving force for quality and innovation.

• Strategic Leadership:
  You lead and inspire a team of approximately 80–120 employees through your direct reports (Front Office, Concierge, Reservations, Housekeeping, and Laundry).
• Guest Journey & Quality:
  You are responsible for the seamless implementation of Forbes and 5-star excellence standards. You don’t just analyze guest feedback; you transform it into tangible service innovations.
• Commercial Mindset:
  In close coordination with Revenue Management, Sales, and Marketing, you optimize occupancy and ADR. You are responsible for budget planning, forecasting, and cost control (labor and operating expenses) with a focus on maximum profitability.
• Process Pioneer:
  You drive digital transformation and optimize internal SOPs to minimize friction and maximize the time dedicated to the guest.
• Training:
  Constant training and continuous development of the teams.
• Host Mentality:
  You maintain a strong presence in the lobby, cultivate relationships with our discerning regular guests, and master complex complaint management with composure and charm.

• Experience:
  
  You have completed a degree or vocational training in luxury hospitality and possess several years of leadership experience in a comparable position within the international 5-star hotel industry.
• Linguistic Proficiency:
  You are business fluent in both German and English. Due to our location and team structure, Italian is considered a very significant advantage.
• Coach & Mentor:
  You lead through inspiration rather than hierarchy. You find joy in developing talent and coaching fellow managers.
• Digital Affinity:
  You are confident in using modern PMS systems and have a passion for co-designing efficient digital processes.
• Demeanor:
  You embody the values of the Kulm Hotel—discreet, precise, resilient, and always acting as a natural role model.

• Creative Freedom: A position of absolute trust with direct reporting to the General Manager and the opportunity to significantly shape the future of our properties, both humanly and professionally.
• Appreciation:
  An environment that values your experience in people management and gives you the space to establish modern, world‑class leadership approaches.
• Exclusivity:
  Working at one of the world’s premier addresses within a team that places a high value on cohesion and mutual support.

At Kulm Group, our employees are the heart of our success. We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.

Position details:
Starting as a Management, Department:
Executive Office, Employment category:
Full-time, Employment period:
Unlimited, Place of work:
St. Moritz.