Director of Sales; m​/w​/d

Mandarin Oriental Palace Luzern is looking for a Director of Sales to join our Sales & Marketing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Based at the Mandarin Oriental Palace, Luzern, within the Sales & Marketing department, the Director of Sales is responsible for leading and overseeing all aspects of the hotel’s sales strategy. This includes managing the sales team, driving revenue growth across all market segments and building strong client relationships.

• Implementing, together with the Director of Commercial Strategy, the agreed rate structure and strategy for all market segments.
• Monitoring all sales activities for sales managers, ensuring that they meet the goals of the marketing plan and preparation of the necessary documentation.
• Analysing and review market changes and implement programs with the sales team to meet these changes.
• Maintaining close relationships with all key decision‑makers both in local and international markets.
• Conducting wholesale and corporate negotiations and finalizing contracts with tour operators, agents and corporate accounts in his/her respective markets.
• Working closely with the Regional Sales Offices to ensure that the measurable results targets are achieved.
• Analysing and evaluating client production with sales managers and implementing sales action plans.
• Attending selected fairs, roadshows and workshops.
• Keeping up to date with progress of all projects in the city to ensure capture of all potential business.
• Develop your team and improve employee performance using coaching and feedback and set performance and development goals for employees.
• Train your team to ensure compliance with regulations as well as our standards.
• In cooperation with the Human Resources Department, selecting applications and conducting interviews.

• Established education in the hotel industry or a degree in tourism.
• Many Years of experience in a similar role in the luxury hotel industry.
• Excellent network at regional, national or international level.
• Effective time management, strong communication and presentation skills.
• Expressiveness, open‑mindedness as well as the ability to work in a team.
• Outgoing with excellent interpersonal skills for external and internal customers.
• High quality awareness and a flair for trends.
• Strong business sense with the ability to analyze financial statements, sales reports and market data.
• Flexibility and ability to work under pressure- your position will include business travel.
• Very good knowledge of German and English. Further foreign language skills are an advantage.

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Swiss Deluxe Hotels. As a member of the Swiss Deluxe Hotels you and your loved ones get to enjoy stays at many prestigious properties all across Switzerland. From vibrant city hotels to grand hotels deeply rooted in…