Boutique Manager

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.

Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.

At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

The Boutique Manager manages andwilldevelopa multicultural team.

You willbe responsible for achieving our commercial ambitions and providing our customers with unforgettable experiences that reflect the Maison signature, while ensuring the excellence and compliance of boutique operations.

An agile and inspiring leader, a true ambassador for the Maison, you will be the driving force behind an emblematic boutique with international resonance, which you will alsobe responsible for promoting internally as an incubator for our best talents,professionsand operating models of tomorrow.

Working in collaboration with the various Cartier Switzerland departments, you willbe responsible forthe boutique’s commercial and operational performance by improving the main retail efficiency indicators, developing the team’sskillsandoptimisingoperational costs.

As an experienced and exemplary manager, you will create a positive and motivating environment that encourages performance,learning and personal development. Managing,training and developing your team gives you a sense of fulfilment and gives everyone the opportunity to contribute to our collective success. Developing your employees’ skills andoptimisingtheorganisationofthe boutiquelife in an agile way are key to achieving and surpassing theobjectivesset.

Creative and proactive, you will translate theboutique’sstrategy and ambitions into individual and collective priorities andobjectiveson a daily basis.

As an ambassador for theboutiqueand the Maison, you will be an exemplary embodiment of the image and values of the Maison, which you willrepresentto all its internal and external audiences, both in and out of theboutique. You will be approachable,engaging and professional at all times, and demonstrate an excellent level of self-awareness.

Working closely with the sales and communications teams, you will ensure that the customer is constantly at the heart of your actions at all levels of the organisation, in strict compliance withthe Maison’simage and strategy. Guaranteeing the perfect orchestration ofthe customer experience, you will bring to bear at the highest level ourexpertisein terms of hospitality,personalisedexperiencesand event programming.

Attentive to the smallest detail, uncompromisinglydemanding but agile at all times, you will ensure the quality and enrichment of our database and its strategic and tactical activation inthe service of our stated ambition: to engage and surprise our customers of yesterday,todayand tomorrow.

You willbe responsible for ensuring that the customer strategy, the customer actionplanand theboutique’sannual eventsprogrammeare fully deployed to enhance its appeal and influence.

In compliance with the policies,procedure sand directives of our Maison, you will supervise operations andbe responsible for promoting a culture of efficiency and continuous improvement at all levels of the organisation.

All these actions converge to serve a tripleobjective: the perfect management of flows, theoptimisationofthe employeeexperienceand the fluidity of the customer experience.

• Master’s degree or equivalent
• 10+ years Retail experience in managing and developing large teams
• Strong leadership,communication and management skills with a flair for business and customers.
• Knowledge of the luxury goods industry and thejewelleryand watchmaking sectors is a plus.
• Strongorganisationalskills and long-term vision.
• Strongexpertiseinclientelingand handling VIP clients.
• Performance culture andresultsorientation.
• Excellent analytical skills and understanding of retail productivitylevers.
• Experience in an international environment.
• Fluency in Germanand English.
• Strong digital skills and an interest innew technologies and media.
• Strong interpersonal skills.
• Willingness to work weekend shifts andtravel for training, customer events, etc. as required.