Team Lead Customer Relationship Management

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.

The Team Lead Customer Relationship Management (Senior Product Leader) is accountable for the entire product lifecycle, from initial ideation and strategic planning through to launch, scaling, and eventual retirement of a complex product. This role is pivotal in transforming scientific and business needs into tangible, high‑value technology solutions. You will define the product vision, strategy, and roadmap, ensuring it aligns with our organization’s overarching goals and accelerates the delivery of life‑changing diagnostics and medicines to patients.

• Strategy & Vision – Accountable for setting the direction for a complex product and ensuring it achieves business outcomes and financial objectives; monitor trends and proactively propose new solutions including AI capabilities.
• Customer‑Centricity – Establish a clear and aspirational vision for the end‑to‑end user experience across all touchpoints and product lines; define and track KPIs to inform product iterations.
• Product Lifecycle & Portfolio Management – Own the end‑to‑end product lifecycle for a complex product or portfolio, identify new opportunities for innovation and growth, and shape future industry trends.
• Stakeholder Collaboration – Orchestrate a broader ecosystem of internal teams, external software vendors, and academic partners; influence senior leadership and key external partners.
• Team Leadership & Development – Lead initiatives to improve the product management team’s processes, tools, and best practices; coach and mentor team members.
• Performance & Optimization – Focus on long‑term growth and strategic performance, connect product performance to broader business outcomes, and guide optimization strategy.
• Financial & Resource Management – Develop multi‑year financial forecasts and strategic plans; strategically allocate resources across product teams or initiatives to maximize ROI.

• Experience in product management, business analysis, or a similar role, with a proven track record of launching and managing technology products.
• Experience in the pharmaceutical, biotechnology, or regulated healthcare technology industry.
• Experience in a leadership role managing multidisciplinary technical teams.
• Strong understanding of the product discovery and development lifecycle.
• Familiarity with GxP, FAIR data principles, and data privacy regulations (GDPR).
• Understanding of modern software architecture (e.g., microservices, APIs, cloud platforms).
• Familiarity with data science and AI/ML concepts is required.
• Ability to translate high‑level business and scientific goals into a concrete product vision and roadmap.
• Exceptional communication and influencing skills, with the ability to manage expectations and align diverse groups (scientists, engineers, executives) towards a common goal.
• Proven ability to lead, mentor, and develop a high‑performing team of engineering managers and/or product managers.

Roche is an Equal Opportunity Employer. We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future.