Food & Beverage Supervisor

Join to apply for the Food & Beverage Supervisor (m/w/d) role at Mandarin Oriental

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Join to apply for the Food & Beverage Supervisor (m/w/d) role at Mandarin Oriental

Mandarin Oriental Palace Luzern is looking for a Food & Beverage Supervisor to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Mandarin Oriental Palace, Luzern is an iconic Belle Époque landmark, offering a premier luxury experience. The hotel comprises 136 rooms and suites, four restaurants, one bar together with a variety of meeting facilities, a Spa and a fitness room.

Based at the Mandarin Oriental Palace, Luzern, within the Food & Beverage department, the Restaurant Supervisor is responsible for supporting the Restaurant Manager in overseeing daily operations and ensuring smooth and efficient service.

• Leading your own team and ensuring smooth and guest‑oriented workflows in the restaurant in close cooperation with all departments of the house
• Feedback and training of your team
• Professional advice and customer care for our guests
• Professional serving of food and drinks
• Excellent product and sales knowledge
• Complying with and ensuring our high standards of service
• Communicating current offers in the department and throughout the house
• Responsible for the correct accounting of your area
• Complying with hygiene regulations and cleanliness within the framework of the HACCP guidelines

• Vocational training in the field of restaurant or hotel management. At least 2 years of professional experience with responsibilities.
• Organisational skills, leadership and the ability to manage a team of staff from a wide range of cultural backgrounds sensitively and with discipline are the basis for this position
• Strong communication skills, both verbal and written – guests will approach you with both complaints and positive feedback, so you will always be open and approachable
• High quality awareness, excellent manners and a well‑groomed appearance, as well as a positive charisma
• Expressiveness, open‑mindedness and team spirit
• Good IT skills, knowledge of the Infrasys cash register system and the Seven Rooms booking system would be advantageous
• Ability to work under pressure and flexibility – your position includes weekend and holiday shifts
• Very good knowledge of German and English. Further foreign language skills are an advantage

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Swiss Deluxe Hotels. As a member of the Swiss Deluxe Hotels you and your loved ones get to enjoy stays at many prestigious properties all across Switzerland. From vibrant city hotels to grand hotels deeply rooted in their surroundings, the perfect get‑away is only a reservation away.
• And much more!